Associate Watch Advisor

Richemont; Dubai; On-site; AED 60,000 - 85,000; Full time

Benefits offered by this job

Boutique trainings

Job summary

A. Lange & Söhne is seeking a Sales professional for its Dubai boutique to uphold luxury brand standards and deliver exceptional client experiences.

You will engage VIP clients, organize private viewings, and maintain the boutique’s appearance in line with brand guidelines. You will also manage CRM-driven clienteling, support store operations, and participate in regular trainings to enhance product knowledge and service levels.

Qualifications

• Proven sales experience in luxury retail.
• Strong communication and interpersonal skills.
• Ability to engage and manage VIP clients and events.
• Attention to store standards and brand guidelines.
• Experience with CRM systems and clienteling.

Responsibilities

• Meet personal budgets in line with brand retail strategy.
• Organize private viewings with potential VIPs.
• Maintain boutique appearance and brand guidelines.
• Handle credit card transactions and cash register operations.
• Report opportunities and incidents to Boutique Manager.
• Participate in boutique trainings and onboarding of new staff.

Skills

Sales

Brand ambassador

Customer service

CRM management

Stock management

Reporting

Teamwork

VIP relations

Tools

POS/Cash register

Job description

Since the legend’s reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange’s claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

• _ SALES _
• Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
• Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
• Act as a reference in terms of building action plans to achieve personal targets.
• _ BRAND AMBASSADORSHIP _
• Ensure Excellency within and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Keep learning about the products and brand and become a reference person for the Maison.
• Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
• Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
• Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.
• _ CUSTOMER & CRM RELATED ACTIVITIES _
• Ensure Service Excellancy within the boutique at all time and with any boutique clients
• Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
• Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
• Ensure accurate and genuine relationship building with customers.
• Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
• Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
• Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
• _ STORE OPERATIONS MANAGEMENT _
• Actively taking his part in monthly (quarterly, yearly) stocktaking.
• Actively ensuring all measures to avoid stock discrepancies at all times.
• Automatic replenishment of sold timepieces and active order requests.
• Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.
• _ FINANCIAL & CASH REGISTER CONTROL _
• Compliance with procedures, and with legal, fiscal and customs regulations.
• Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.
• _ REPORTING _
• Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
• Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
• _ TEAM WORK _
• Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
• Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
• Full and complete assistance to shift colleague during the sales ceremony.
• Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
• Proactively support in onboarding process of new boutique members.