Associate - Trade Operations

Responsibilities

• Manage an end-to-end shipment of goods in the most timely and economic manner ensuring best value for the company in line with its strategic, financial and operational requirements.
• Plan and oversee local and global shipments, negotiating with various stakeholders and ensuring excellent customer service.
• Work with customs brokers and freight forwarders on inbound and outbound shipments, providing necessary documentation and details to clear shipments.
• Ensure compliance with export/import industry laws and regulations.
• Provide quotes for large orders, handle tender documents, and finalize contracts for successful bids.
• Monitor order processing and address complaints or queries.
• Possess knowledge of export/import laws and regulations.
• Liaise with authorities such as DAFZA, JAFZA, customs, municipalities and pertinent authorities for compliance on product listings/registration and smooth clearance of goods.
• Coordinate contracts, negotiate with third parties and suppliers and handle transportation logistics.
• Assist in inventory management, ensuring accurate tracking of quality, quantity, and stock levels.
• Ensure and maintain an effective and timely order management and acknowledgement system.
• Liaise with the Finance Department for opening Letters of Credit, transfers, and Bank Delivery Order for shipment covered by L/C.
• Coordinate with various departments for the smooth operation of day-to-day activities.
• Keep logs and records of warehouse stock, supervise inventory of raw materials and arrange stocking.
• Create and implement effective processes and procedures to ensure the accurate recording of all warehouse transactions.
• Ensure compliance with all relevant safety, security, quality and environmental management policies, procedures and controls across the operation.
• Perform other duties and responsibilities as required.

Qualifications

• A proactive, team-oriented mindset with the ability to thrive in a dynamic, fast-paced startup environment.
• Proven experience in trade operations, logistics, or customs compliance.
• Strong knowledge of local and international trade regulations and customs procedures.
• Knowledge of laws, regulations and ISO/HACCP requirements.
• Excellent attention to detail and organizational skills.
• Proficiency in English is mandatory both verbally and written.
• A bachelor's Degree from an accredited three-year college or university is preferred.
• Previous experience in customer-centric roles (retail, food service, etc.).
• Experience with pets or healthy foods is preferred.

Why Join Us

We're not just feeding pets; we're changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you're part of something bigger—a company that values innovation, customer satisfaction, and most importantly, the health of pets.

Our Hiring Process

• Apply: Submit your application, and our team will review your profile.
• Initial Interview: If your qualifications align, we'll schedule an initial conversation with you.
• Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.
• Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.
• Offer: Successful candidates will receive an offer within 2-3 weeks from their initial application.

Ready to Join Us

If you're excited about making a difference in the lives of pets and being part of a fun, innovative company, we'd love to hear from you!