Associate Technical Engineer

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology service company in Dubai is seeking an Associate Technical Engineer to work on-field with hardware deployments and troubleshooting. Candidates should possess a relevant degree and 1-2 years of experience. The role includes collaborating with senior team members and providing critical customer support. Excellent communication skills and a willingness to learn new technologies are essential. This position offers an opportunity to work with leading server and storage hardware.

Qualifications

• 1-2 years of experience in a similar field.
• Any Hardware Certifications.

Responsibilities

• Willing to work on field at customer premises.
• Work on Hardware deployments and parts replacement.
• Shadow Senior Members for Onsite visits.
• Render support for customer incidents and breakdowns.
• Execute Health Check services for AMC customers.

Skills

Good Theoretical Knowledge on Server Hardware Components

Good Theoretical Knowledge on Storage Hardware Components

Good Theoretical Knowledge on Hardware Firmware

Good Theoretical Knowledge on Windows Server infrastructure

Written and verbal communication skills

Ability to multi-task

Good Customer handling Skills

Willingness to learn new technologies

Education

BE/BTech/Bsc/Diploma

Job description

JOB TITLE:

Associate Technical Engineer

JOB PURPOSE:

Field Engineer Hardware

QUALIFICATION:

BE/BTech/Bsc/Diploma

EXPERIENCE:

1-2 Years

CERTIFICATIONS:

Any Hardware Certifications

REPORTING TO:

Senior Manager Service Support

RESPONSIBILITIES

Candidate should be willing to work on field at customer premises

Candidate should be willing to work on Hardware deployments parts replacement at customer premises

Candidate will shadow Senior Members of the team for Onsite visits and collaborate to gain Hands-On knowledge

Candidate will work primarily on HPE & Dell Servers Storage Tape Library Hyperconverged Infrastructure hardware.

Render support and Critical customer incidents/breakdowns troubleshooting them within the agreed service levels for self and team.

Execute Health Check services and closure along with the team for AMC customers.

TECHNICAL SKILLS / COMPETENCIES

MANDATORY

• Good Theoretical Knowledge on Server Hardware Components
• Good Theoretical Knowledge on Storage Hardware Components
• Good Theoretical Knowledge on Hardware Firmware
• Good Theoretical Knowledge on Windows Server infrastructure

SOFT SKILLS

MANDATORY

• written and verbal communication and analytical skills
• ability to multi-task, prioritize multiple objectives, initiatives and requests
• Degree of Perseverance
• good Customer handling Skills
• can-do attitude
• willingness to learn new technologies

Required Experience: 1-2 years in a similar field (IC)