Associate Support Banker

United States Citigroup; Dubai; Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Client Service Associate to support Private Bankers in delivering exceptional service to Ultra High Net Worth Individuals (UHNWI). This role involves understanding client needs, providing tailored solutions, and ensuring compliance with all regulations. As part of a dynamic team in a hybrid working environment, you will gain invaluable experience in managing high-profile clients while enjoying a competitive salary and a range of benefits designed to support your well-being and professional growth. Join a workplace that values inclusivity and empowers you to thrive.

Benefits

Competitive Base Salary

Hybrid Working Model

Comprehensive Benefits

Professional Growth Opportunities

Qualifications

• Proven experience in a Private Banker support role is essential.
• Strong understanding of banking systems and client service.

Responsibilities

• Provide excellent client service and support Private Bankers.
• Ensure compliance with legal and regulatory requirements.

Skills

Client Service

Relationship Management

Risk Assessment

Problem Solving

Communication

Education

Bachelor's Degree

Master's Degree

Tools

CPB Banking Systems

Job description

The overall objective is to provide excellent client service in partnership with the Private Bankers to Ultra High Net Worth Individuals (UHNWI).

• Exceed client expectations by thoroughly understanding their problems and providing creative solutions.
• Partner with Private Bankers and maintain close contact with clients to develop a comprehensive understanding of client needs.
• Assist in executing specific account strategies, proposing solutions, and negotiating standard transactions.
• Support the Private Bankers with prospecting activities and deepening existing client relationships.
• Provide sales support to the Private Bankers and work closely with product specialists and transaction support teams to implement client decisions and ensure effective after-sales follow-up.
• Work with On-Boarding and Client Services teams to facilitate account opening, transactions, cash management, investments, and liaise with clients to ensure the completion of required documentation.

Secure Compliance & Processing

• Ensure compliance with all legal and regulatory requirements.
• Appropriately assess risk when making business decisions and servicing clients, escalating, managing, and reporting any risk or control issues.
• Maintain the highest standards of confidentiality and trustworthiness in handling sensitive client information.
• Identify ways to streamline internal processes for greater efficiency.
• Monitor and adapt to changes in business processes and policies.

What we ll need from you

• Proven experience working in a Private Banker support role.
• Proven experience in a front office environment dealing directly with clients.
• Demonstrates extensive knowledge of all CPB banking systems, platforms, and capabilities.
• A professionally recognized banking-based background in front office, investments, and transaction management.
• A sound understanding of processing within a complex systems environment.
• Bachelor/University degree, Master degree preferred.
• Ability to build effective working relationships with clients and across hierarchical levels and functions.
• Strong client orientation with a commitment to providing excellent client service.

What we offer

The role offers significant growth opportunities, enhancing expertise in managing UHNW clients, while gaining advanced knowledge in financial products and services and regulatory requirements.

The role provides a unique opportunity to be part of a dynamic team and learn from experienced and successful bankers.

By joining Citi Dubai, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well, and save well.

Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.