Associate - Retail - Green Planet - Dubai Holding Entertainment

Dubai Holding; Dubai; On-site; AED 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Career development

Creative work environment

Job summary

Dubai Holding Entertainment is hiring for a customer-focused role at our Dubai venues. You will assist guests, operate ticketing and POS systems, handle transactions, and promote promotions to maximize sales.

Join a dynamic team delivering memorable entertainment experiences in a bustling environment. Prior experience in entertainment or hospitality is a plus and knowledge of ticketing systems is welcome.

Qualifications

• High School Certificate.
• At least 1 year of experience in a customer service role.
• Relevant product knowledge.
• Previous experience in cashiering and upselling.
• Strong flexibility and adaptability, teamwork and cooperation, initiative, and a results-focused approach.

Responsibilities

• Deliver a high standard of customer service, responding to guest enquiries and reasonable requests in a friendly and professional manner.
• Manage guest flow and support crowd control to help provide a safe and enjoyable visitor experience.
• Operate ticketing and point-of-sale systems, process transactions, and follow established cash-handling procedures.
• Promote products and offers through upselling and suggestive selling while keeping up to date with current promotions and discounts.
• Maintain high standards of shop presentation, cleanliness, safety, and overall guest experience.
• Prepare accurate daily sales reports, report shortages or overages, and support month-end inventory activities.
• Support emergency, health, and safety procedures and maintain required operating standards.
• Participate in animal-handling training and follow established animal welfare and safe-handling procedures.

Skills

Customer service

Cashiering

Upselling

Teamwork

Flexibility

Initiative

Results-focused

Education

High School Certificate

Tools

Ticketing systems

Job description

Job Description:

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

About the Job

• Deliver a high standard of customer service, responding to guest enquiries and reasonable requests in a friendly and professional manner.
• Manage guest flow and support crowd control to help provide a safe and enjoyable visitor experience.
• Operate ticketing and point-of-sale systems, process transactions, and follow established cash-handling procedures.
• Promote products and offers through upselling and suggestive selling while keeping up to date with current promotions and discounts.
• Maintain high standards of shop presentation, cleanliness, safety, and overall guest experience.
• Prepare accurate daily sales reports, report shortages or overages, and support month-end inventory activities.
• Support emergency, health, and safety procedures and maintain required operating standards.
• Participate in animal-handling training and follow established animal welfare and safe-handling procedures.

About You

Essential

• High School Certificate.
• At least 1 year of experience in a customer service role.
• Relevant product knowledge.
• Previous experience in cashiering and upselling.
• Strong flexibility and adaptability, teamwork and cooperation, initiative, and a results-focused approach.

Desired

• Customer service experience within the entertainment or hospitality industry.
• Knowledge of ticketing or point-of-sale systems.

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!

Requirements