Associate, Relationship Management (f/m/d)

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Deutsche Börse Group seeks an experienced Relationship Manager in the United Arab Emirates to grow our banking and financial institution client base while maintaining the highest standards of compliance and integrity. You will oversee KYC procedures, onboarding, and ongoing client governance, coordinating with compliance and credit teams.

The role requires strong communication, stakeholder management, and presentation skills, with proficiency in English; Arabic or French are a plus in

Qualifications

• Relates to managing client relationships and ensuring compliance.
• KYC/AML knowledge and procedures as part of client onboarding and due diligence.
• Strong verbal and written communication, with ability to present proposals to clients.

Responsibilities

• Initiate, establish, and maintain relationships with banks and financial institutions.
• Act as First Line of Defense, stay updated on client status and KYC/AML.
• Collect full KYC documentation and upload to CRM.
• Manage meeting targets: new relations, financial targets, cross-selling.
• Support line manager in executing the business plan and identifying opportunities.
• Ensure timely KYC reviews and monitor MIS for trends and risks.

Skills

Relationship management

KYC/AML knowledge

Communication skills

Presentation skills

Multicultural environment

English proficiency

Education

Bachelor's degree in Banking or related

Tools

CRM tool

Job description

Your career at Deutsche Börse Group

Your Area of Work

As a Relationship Manager, your role is to develop and grow the business in the market under your coverage, while ensuring the highest level of integrity and compliance with procedures and regulations.

Your Responsbilities

• Initiate, establish, and maintain excellent relationships with existing and prospective customers (banks and financial institutions).
• Act as First Line of Defense, always up to date on client's status, KYC/AML, adverse media.
• Collect full KYC documentation and related requirements for clients under responsibility.
• Update/upload CRM tool for documents collected.
• Work on meeting the targets set (new relations, financial targets, increase business, cross-selling, and self-development).
• Support line manager to execute agreed business plan.
• Identify opportunities and work with Line Manager to realize the opportunity and update the CRM tool.
• Identify any Business at Risk and raise it to Line Manager and update the CRM tool.
• Ensure KYC Reviews are completed on time.
• Monitor clients MIS and profitability to identify potential opportunities, business trend, or any suspicious/irregular activities (to raise to 2 LOD).
• Always stay up to date with new procedures and policies and follow the Global RM and Sales Roles and Responsibilities Handbook.
• Keep abreast of market updates, products developments, and competitors.
• Prepare and present proposals and product presentations to potential new customers.
• Handle the client onboarding process from initial contact until account activation.
• Liaise with all internal stakeholders (compliance, credit, middle-office) during the lifecycle of the client's relation.
• Ensure clients onboarded have full access to system, trainings done to manage their accounts, and reporting setup done.
• Support clients on all products subscription (required documents, filling forms, internal follow-ups with Documentation and product teams).
• Manage escalated customer queries and provide solutions to customer issues.

Your Profile

• 4-6 years’ experience in securities / banking business, with experience in custodian bank or securities house preferred.
• Minimum Bachelor’s degree Banking experience preferably in Securities Services or Treasury/Capital Markets department.
• KYC experience with Compliance AML/CFT knowledge.
• Work in a multicultural environment (internally and externally).
• Good presentation skills.
• Strong communication skills.
• Ability to manage deliverables on time.
• English required (Arabic and/or French is a plus).