Associate, Relationship Management (fmd)

Deutsche Börse Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Deutsche Börse Group in Dubai is seeking an Associate Relationship Manager to develop and grow relationships with banks and financial institutions while upholding the highest standards of integrity and regulatory compliance.

In this full-time role you will manage onboarding, KYC documentation, CRM updates, and cross-sell initiatives, coordinating with compliance, credit and middle-office teams to deliver tailored solutions for clients across the region.

Qualifications

• 4–6 years of experience in securities/banking, preferably custodian bank or securities house.
• Bachelor's degree required.
• KYC/AML compliance knowledge essential.
• Strong communication and presentation skills required.
• English required; Arabic and/or French a plus.

Responsibilities

• Initiate, establish and maintain excellent relationships with existing and prospective customers (banks and financial institutions).
• Act as First Line of Defense, stay up to date on clients' status, KYC/AML, adverse media.
• Collect full KYC documentation and related requirements for clients under responsibility.
• Update CRM tool with documents collected and client status.
• Work toward targets: new relations, financial targets, cross-selling and self-development.
• Support line manager to execute the agreed business plan.
• Identify opportunities and work with Line Manager to realize them and update the CRM tool.
• Identify any Business at Risk and raise it to Line Manager and update the CRM tool.
• Ensure KYC Reviews are completed on time.
• Monitor clients MIS and profitability to identify opportunities or suspicious activity.
• Stay up to date with new procedures and policies and follow the Global RM Handbook.
• Keep abreast of market updates, products developments and competitors.
• Prepare and present proposals and product presentations to potential new customers.
• Handle the client onboarding process from initial contact until account activation.
• Liaise with internal stakeholders during lifecycle of client relationship.
• Ensure clients onboarded have access to system trainings and reporting setup.
• Support clients on all product subscriptions and documentation.
• Manage escalated customer queries and provide solutions.

Skills

Experience in securities/banking

KYC/AML compliance

Strong communication & presentation

English proficiency

Education

Bachelor’s degree

Job description

Group Company: Clearstream Banking S.A.

Associate Relationship Management (f/m/d)

Full-time unlimited

Ready to make a real impact in the financial industry At Deutsche Börse Group well empower you to grow your career in a supportive and inclusive environment. With our unique business model driven by 15000 colleagues around the globe we actively shape the future of financial markets. Join our One Global Team!

Your Area of Work

As a Relationship Manager your role is to develop and grow the business in the market under your coverage while ensuring the highest level of integrity and compliance with procedures and regulations.

Your Responsbilities

• Initiate establish and maintain excellent relationships with existing and prospective customers (banks and financial institutions).
• Act as First Line of Defense always up to date on clients status KYC/AML adverse media.
• Collect full KYC documentation and related requirements for clients under responsibility.
• Update/upload CRM tool for documents collected.
• Work on meeting the targets set (new relations financial targets increase business cross-selling and self-development).
• Support line manager to execute agreed business plan.
• Identify opportunities and work with Line Manager to realize the opportunity and update the CRM tool.
• Identify any Business at Risk and raise it to Line Manager and update the CRM tool.
• Ensure KYC Reviews are completed on time.
• Monitor clients MIS and profitability to identify potential opportunities business trend or any suspicious/irregular activities (to raise to 2 LOD)
• Always stay up to date with new procedures and policies and follow the Global RM and Sales Roles and Responsibilities Handbook.
• Keep abreast of market updates products developments and competitors.
• Prepare and present proposals and product presentations to potential new customers.
• Handle the client onboarding process from initial contact until account activation.
• Liaise with all internal stakeholders (compliance credit middle-office) during the lifecycle of the clients relation.
• Ensure clients onboarded have full access to system trainings done to manage their accounts and reporting setup done.
• Support clients on all products subscription (required documents filling forms internal follow-ups with Documentation and product teams).
• Manage escalated customer queries and provide solutions to customer issues.

Your Profile

• 4-6 years experience in securities / banking business with experience in custodian bank or securities house preferred.
• Minimum Bachelors degree
• Banking experience preferably in Securities Services or Treasury/Capital Markets department.
• KYC experience with Compliance AML/CFT knowledge.
• Work in a multicultural environment (internally and externally).
• Good presentation skills.
• Strong communication skills.
• Ability to manage deliverables on time.
• English required (Arabic and/or French is a plus).

Deutsche Börse Group embraces an international climate whereby diversity is universal. This is evident across the board be it through our diverse workforce routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset a proactive approach and self-motivation are prerequisites.
We offer our employees an attractive remuneration package. Benefits include a high level of trust and autonomy in modern centrally located workplaces where corporate culture and values are exercised regularly.

We value diversity and therefore welcome all applications - regardless of gender nationality ethnic and social origin religion/belief disability age sexual orientation and identity.