Associate Managing Consultant, Specialized Product Delivery (Cards Operations Specialist)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Associate Managing Consultant, Specialized Product Delivery (Cards Operations Specialist)

Responsibilities:

1. Support in managing all Operational and Administrative activities within clients card Operations and maximize the profitability of the cards business by ensuring that such activities are carried out with maximum efficiency, security & control.
2. Support review of card operations activities from card production to delivery to identify gaps and recommend opportunities for improvements.
3. Support review of card settlement and reconciliation activities to identify gaps and recommend opportunities.
4. Conduct detailed drill downs of the cards issuing and acquiring GL structure to understand entries and allocations to identify gaps and present/execute remedial action plans.
5. Review card authorization/approval rates to present remedial actions and improve customer experience.
6. Review chargeback and dispute resolution processes to identify weaknesses and provide support.
7. Provide guidance on validation of cards business profit and expense lines to identify leakages and optimize P&L.
8. Develop and maintain a robust Card Operations for cards business and ensure that operational procedures conform to clients' standards.
9. Support operational health of Card Operations through constant process improvements.
10. Continuously review, recommend, and implement improvements/enhancements to operational procedures & workflow.
11. Help clients establish and monitor operational performance standards, service standards, and service level agreements.
12. Work closely with Service Quality functions to ensure effective complaint management.
13. Ensure that all facilities within Card Operations are maintained in good condition.
14. Provide counseling, mentoring, motivation, guidance, and training to all staff in Card Operations.
15. Work closely with Sales functions & Branches to ensure operational support for new product launches.
16. Work closely with Projects & IT to ensure operational support for new system initiatives.
17. Maximize customer satisfaction through customer-focused operations and policies.
18. Keep Head of Operations advised of any material operational/process weaknesses.
19. Support in delivery of large programs for clients from initiation to benefit realization.
20. Successful execution of projects across different clients/businesses.
21. Develop strong bonds with clients that endure beyond assignments.
22. Identify new business opportunities to support clients with Mastercard solutions.

Qualifications/Expectations:

1. 7 to 9 years of experience in managing Card Business Operations with thorough knowledge of all aspects of Card Operations.
2. Prior experience in cards operations/cards technology is essential.
3. Experience as Operations Lead for a large bank is preferred.
4. Ability to conduct detailed gap analysis of processes, controls, and structures.
5. Excellent delivery and project management skills.
6. Chargebacks, settlement, and reconciliation experience is a must.
7. Strong analytical skills.
8. Willingness to travel.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.