Associate Manager - Supplier Performance and Contract Management

First Point Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

First Point Group in Dubai is seeking an Associate Manager - Supplier Performance & Contract Management to join its Procurement Excellence function. The role focuses on supplier performance, contract governance, analytics, SLA monitoring, and risk management, driving continuous improvement and procurement best practice.

Ideal candidates have 8+ years in procurement with strong data, reporting, and cross-functional collaboration.

Qualifications

• Bachelor's degree in Business, Supply Chain, or a related discipline.
• 8+ years of procurement, supplier management, or contract management experience.
• Demonstrated experience with SLAs, KPIs, supplier scorecards, and performance monitoring.
• Ability to work effectively within cross-functional and matrix environments.
• Strong analytical, problem-solving, and reporting skills.

Responsibilities

• Monitor supplier performance against SLAs, KPIs, contractual obligations, and quality standards.
• Produce supplier scorecards, dashboards, and performance reports.
• Support the drafting, review, and ongoing management of supplier contracts with legal and procurement teams.
• Analyze supplier data to provide actionable insights and recommendations.
• Coordinate renewals, amendments, extensions, and contract close-out activities.
• Support procurement analytics and continuous improvement initiatives.

Skills

Analytical skills

Stakeholder management

Reporting

Cross-functional collaboration

Communication

Procurement knowledge

Education

Bachelor's degree in Business/Procurement

Tools

Oracle ERP

Procurement systems

Spend analytics tools

Job description

Associate Supplier Performance and Contract Management – Dubai

Job Purpose

An exciting opportunity with a leading multinational Telecommunication organization for an Associate Manager - Supplier Performance & Contract Management professional to join a high-performing Procurement Excellence function.

This role offers the chance to work within a dynamic, cross-functional environment focused on supplier performance management, contract governance, vendor compliance, procurement analytics, SLA monitoring, and supplier risk management.

The successful candidate will play a key role in ensuring suppliers deliver against contractual commitments while supporting continuous improvement, contract optimization, procurement best practice, and operational excellence.

Key Responsibilities

• Monitor supplier performance against SLAs, KPIs, contractual obligations, and quality standards.
• Produce supplier scorecards, dashboards, and performance reports.
• Identify performance gaps and recommend corrective actions.
• Support supplier reviews, governance forums, and stakeholder feedback consolidation.
• Contribute to supplier performance frameworks and best practices.
• Contract Management & Governance
• Support the drafting, review, and ongoing management of supplier contracts in partnership with legal and procurement teams.
• Ensure contracts comply with business requirements, governance standards, and procurement policies.
• Monitor contract compliance throughout the contract lifecycle.
• Coordinate renewals, amendments, extensions, and contract close-out activities.
• Maintain contract documentation, templates, and governance records.
• Manage supplier categorization, segmentation, and classification programmes.
• Monitor supplier risk relating to performance, delivery, financial stability, and compliance.
• Support supplier watchlists, remediation plans, and escalation processes.Calculate supplier penalties, service credits, and other contractual remedies.
• Assist with supplier qualification, requalification, and offboarding activities.
• Procurement Analytics & Reporting
• Generate supplier performance and contract management reports.
• Analyze supplier data and provide actionable insights.
• Track procurement and supplier KPIs, compliance measures, and service delivery outcomes.
• Support data-driven decision-making through accurate reporting and analytics.
• Maintain vendor master data and supplier records within procurement systems.
• Continuous Improvement & Procurement Excellence
• Support procurement transformation and process improvement initiatives.
• Help develop standardized supplier performance and contract management processes.
• Participate in cross-functional and agile project teams.
• Share best practices and lessons learned across procurement functions.
• Support automation initiatives for SLA monitoring, reporting, and supplier governance.
• Bachelor's degree in Business, Supply Chain, Procurement, Finance, Operations Management, Law, or a related discipline.
• 8+ years of professional experience within procurement, supplier management, contract management, vendor governance, or supply chain operations.
• Demonstrated experience managing supplier performance and contractual compliance.
• Strong understanding of SLAs, KPIs, supplier scorecards, and performance monitoring frameworks.
• Experience producing management reports and analyzing supplier performance data.
• Strong analytical, problem-solving, and reporting skills.
• Excellent communication and stakeholder management capabilities.
• Ability to work effectively within cross-functional and matrix environments.
• Knowledge of procurement lifecycle and supplier management best practices.

Preferred

• Experience working within large multinational, shared services, telecommunications, technology, or complex operational environments.
• Exposure to ERP platforms such as Oracle or similar systems.Experience using procurement technologies, spend analytics solutions, or eSourcing platforms.
• Understanding of contract law, commercial agreements, and supplier governance frameworks.
• Knowledge of agile methodologies and continuous improvement principles.

Professional Qualifications (Advantageous)

• CSCP (Certified Supply Chain Professional)
• MCIPS (Chartered Institute of Procurement & Supply)
• Professional Scrum Master (PSM)
• Contract Management or Commercial Management Certifications
• Supply Chain or Procurement Professional Qualifications