Associate Logistics Operations

talabat; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food delivery service provider in Dubai is seeking a Training Coordinator to oversee the onboarding and training of riders. The role involves developing training materials, assessing performance, and ensuring high standards of rider quality and behavior. Ideal candidates should have a Bachelor's Degree and 1-3 years of relevant experience in training coordination. Strong communication skills and proficiency in Google Suite are essential. Knowledge of English and Arabic is highly desirable.

Qualifications

• 1-3 years of experience as a training coordinator, specifically in drivers training.
• Fluent in English; Arabic highly desirable, Urdu is a plus.

Responsibilities

• Responsible for onboarding and training processes for riders.
• Document and assess training effectiveness through feedback.
• Reduce rider complaints by ensuring quality and professionalism.

Skills

Google Suite proficiency

Strong communication

People management

Pressure handling

Public speaking

Education

Bachelor's Degree

Job description

Overview

When you think of food delivery in the MENA region, talabat comes to mind. Since delivering our first order in Kuwait in 2004, we’ve grown significantly. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to customers in nine countries throughout the region with more than 3,000+ employees. Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less. Our philosophy is to do what is right for our ecosystem—our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows customers a safe and convenient way to contribute to important causes through donating to local and international charities directly on talabat, with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals and donated over $1.5 million to charity with help from our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Responsibilities

In a nutshell, you would be responsible for the full onboarding, training, and quality assurance processes for all riders.

• Responsible for training (on boarding, regular & refresher training)
• Responsible for training and retraining of riders about internal SOPs and new features/policies
• Setting up a performance improvement plan to improve performance of low performing riders
• Documenting and following up all training activities
• Assessing the effectiveness of training through testing, review of audit results & trainee feedback
• Ensures & improves quality of riders (behaviour, appearance)
• Build training SOPs and metrics to measure rider performance and compliance
• Groom rider quality (behaviour, appearance, professionalism, presentational etc)
• Reduce rider complaints originating from customers
• To assist on rider equipment and local inventory management as well as a report for all riders' inventory

Qualifications

• Bachelor's Degree
• 1-3 years of experience as a training co-ordinator (specifically drivers training)
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
• Strong communication skills, both written and verbal
• English proficiency is a must, Arabic is highly desirable, and Urdu is a plus
• Influencer and a negotiator with good public speaking and presentation skills
• People management skills - experienced managing bigger groups of people
• Ability to work under pressure