Associate - Fleet Operations

Shipa; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Fleet Management Associate to oversee Delivery Assistants and enhance operational efficiency. In this role, you will lead a team, analyze logistics data, and ensure adherence to service level agreements. Your strategic insights will contribute to the development of operational strategies aimed at improving customer experience and performance. If you possess strong leadership skills and a background in logistics, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Minimum 1 year of fleet management or supervisory experience required.
• Experience in logistics and eCommerce preferred.

Responsibilities

• Provide leadership and daily support to Delivery Assistants.
• Monitor daily fleet operations and prepare performance reports.
• Act as a liaison between customers and the operations team.

Skills

Team management

Communication skills

Logistics data analysis

Strategic planning

Education

Bachelor's degree in logistics and supply chain management

Job description

Role Summary:

The Fleet Management Associate holds the responsibilities of overseeing the Delivery Assistants in their day-to-day operational assignments, analyzing work processes based on performance reports and recommending improvements, leading coordination with other teams and departments, and reporting relevant matters to the management.

Responsibilities include but are not limited to:

• Provide leadership and daily support to Delivery Assistants; address and resolve operational issues or concerns.
• Consistently engage with Delivery Assistants to ensure that shipments are delivered in accordance with the Service Level Agreements (SLAs).
• Ensure that the Delivery Assistants strictly follow the clients' SOPs to prevent any escalations from arising.
• Collaborate with Delivery Assistants to plan optimized delivery routes for efficient, professional, and hassle-free service.
• Monitor daily fleet operations and team performance; prepare and submit performance reports to the Operations Manager.
• Act as a liaison between customers and the operations team, identifying issues and implementing solutions to improve the customer experience.
• Review and analyze logistics data (e.g., exception reports, delivery volume/hour, accident reports) to identify cost-saving and performance improvement opportunities.
• Contribute to the development of operational strategies to meet key performance goals and identify growth opportunities in the eCommerce space.
• Support both on-road and in-house operations with additional tasks as needed.

Your Qualifications

• Bachelor's degree preferably in logistics and supply chain management.
• Minimum 1 year of fleet management or supervisory experience, required.
• Experience in or exposure to logistics and eCommerce, preferred.
• Team management and leadership skills including coaching, facilitation, presentation, and team building.
• Excellent verbal and written communication skills.
• Knowledge in strategic planning.
• Flexibility and willingness to work extended hours.

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