Associate- End User Services - Quality (Emiratisation)

First Abu Dhabi Bank; Al Ain; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading bank in the UAE seeks an Associate for End User Services, focusing on delivering exceptional user experiences. The role involves troubleshooting technical issues, conducting user training, and maintaining IT systems to ensure maximum usability and minimal downtime. Ideal candidates will have a Bachelor's in computer technology, strong problem-solving skills, and effective communication abilities.

Qualifications

• Bachelor’s in computer technology or equivalent required.
• Strong problem-solving and communication skills essential.
• Experience in system maintenance and customer care preferred.

Responsibilities

• Deliver end user technology solutions and maintain a customer-first approach.
• Diagnose and fix hardware, software, and network issues.
• Teach employees how to use new software or devices effectively.

Skills

Problem-solving expertise

Effective communication

System troubleshooting

User training

Clear communication

Education

Bachelor’s in computer technology or equivalent

Job description

Associate- End User Services - Quality (Emiratisation)

• Full-time

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting and dynamic industry.

JOB PURPOSE:

Adopting a balanced approach that integrates both problem-solving expertise and effective communication.

KEY ACCOUNTABILITIES:

Generic Accountability

Deliver end user technology solutions, serve as a subject matter expert in end user technologies, represent the ‘Voice of the end user’ by delivering an exceptional end user experience, and maintain a customer-first approach by ensuring minimal downtime and maximum usability.

5. JOB CONTEXT

Specific Accountability

• Technical Responsibilities
• System Maintenance & Troubleshooting – Diagnose and fix hardware, software, and network issues.
• System Installation & Configuration – Set up computers.
• Software & Hardware Upgrades – Keep IT systems updated and recommend improvements.
• Keep up with the latest technology to provide efficient solutions.
• Customer Care Responsibilities
• Assist users with IT problems to ensure minimal downtime.
• Explain possible solutions and involve customers in decision-making when appropriate.
• User Training & Education – Teach employees how to use new software or devices effectively.
• Clear Communication – Explain technical issues in simple terms to non-technical users.
• Customer Feedback Handling – Gather and respond to user feedback to improve IT services.
• Research & Development – Stay updated with new technology trends and best practices.
• IT Policy Implementation – Ensure compliance with company policies and IT standards.

Minimum Qualification: Bachelor’s in computer technology or equivalent.