Associate Director of Digital Transformation

Concentrix Trust & Safety; Dubai; On-site; AED 300,000 - 450,000; Full time

Job summary

A leading company in the digital transformation space is seeking an Associate Director of Digital Transformation to drive end-to-end digital strategy. This high-impact leadership role involves leveraging automation, AI, and analytics to transform processes, deliver ROI, and position clients as regional leaders in proptech. The ideal candidate will have over 10 years of experience in digital transformation, strong executive presence, and a proven track record in property management or related industries.

Qualifications

• Proven track record in property management or real estate tech.
• Experience across multiple LoBs and GEOs.
• Familiarity with RPA, AI/ML, and workflow tools.

Responsibilities

• Define and execute a 3-year digital roadmap aligned with corporate vision.
• Automate 50%+ of manual processes via RPA and AI.
• Lead cross-functional teams to embed digital workflows.

Skills

Process automation

Data ecosystems

Change management

Executive presence

Education

10+ years in digital transformation leadership

Tools

Power BI

Tableau

SQL

Power Automate

Job description

Job Title: Associate Director of Digital Transformation

Job Description: As the Associate Director of Digital Transformation, you will own and drive our clients' end-to-end digital strategy, leveraging automation, AI, and advanced analytics to future-proof our operations. This is a high-impact leadership role requiring a blend of technical expertise, change management, and business acumen to:

1. Transform legacy processes into scalable, intelligent workflows.
2. Deliver measurable ROI through tech-enabled efficiencies and revenue growth.
3. Position our client as a regional proptech leader.

Key Responsibilities

Digital Strategy & Leadership:

• Define and execute a 3-year digital roadmap aligned with our clients' corporate vision, prioritizing initiatives with highest ROI (cost savings, CX uplift, revenue impact).
• Champion innovation: Pilot emerging technologies (e.g., generative AI, IoT, blockchain) to solve complex property management challenges.
• Secure C-suite buy-in: Present business cases, track KPIs, and report progress to the Board.

Operational Transformation:

• Automate 50%+ of manual processes (leases, maintenance requests, billing) via RPA, AI, and low-code platforms.
• Deploy predictive analytics to optimize asset performance (e.g., maintenance forecasting, energy efficiency).
• Redesign customer journeys with omnichannel tools (mobile apps, chatbots, self-service portals).

Stakeholder & Ecosystem Management:

• Partner with PropTech vendors to co-develop tailored solutions.
• Lead cross-functional teams (IT, Operations, Finance) to embed digital workflows.
• Advise CXOs on tech investments, risks, and scalability.

Data & Governance:

• Unify data silos into a single source of truth (CRM, ERP, IoT sensors).
• Enforce cybersecurity and compliance (GDPR, UAE data laws) across digital assets.

Qualifications & Experience

Non-Negotiables:

• 10+ years in digital transformation leadership, with a proven track record in property management, real estate tech, or related industries.
• Experience working across multiple LoBs and GEOs.
• Process automation (RPA, AI/ML, workflow tools like Power Automate).
• Data ecosystems (Power BI, Tableau, SQL, predictive modeling).
• Change management (ADKAR, Agile).
• Executive presence: Experience presenting to C-suite and Board members.

Differentiators:

• Proptech specialization: Familiarity with platforms like Salesforce and Genesys.
• Certifications: Sigma Six.
• Arabic proficiency (advantageous).

Location: Dubai, UAE

Language Requirements: English (proficiency required)

Time Type: Full-time

Application Deadline: 19 May 2026