Associate Deal Management 12 month contract

Checkout; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A dynamic financial services company is seeking an Associate Deal Management in Dubai to support their sales operations. You will work collaboratively with internal teams to ensure efficient onboarding for clients, requiring 12 years of relevant experience and strong customer service skills. The ideal candidate is detail-oriented, a self-starter, and able to thrive under pressure.

Qualifications

• 12 years of experience in an onboarding/KYC role.
• Excellent customer service and customer-facing skills.
• Fluent in English; Arabic is a plus.

Responsibilities

• Provide support to the sales team during the onboarding process.
• Respond to inbound requests regarding client profiles.
• Maintain accurate documentation related to deals and contracts.

Skills

Customer service

Problem-solving

Detail-oriented

Communication skills

Multitasking

Self-starter

Tools

Salesforce

Job description

Checkout is seeking an Associate Deal Management to join our growing Sales Operations team in our Dubai office to support our global growth. This role sits within our Revenue Operations department. We seek someone highly motivated, detail-oriented, and confident in collaborating cross-functionally with internal teams throughout the organization. Within this role, you will work with teams such as Sales, Legal, Risk, Onboarding, and Finance.

The ideal candidate is a self-starter who can work autonomously and thrives in an entrepreneurial environment in which they can exceed expectations through personal drive.

What you'll be doing:

• Provide proactive support and guidance to the sales team to complete the onboarding process.
• Be a creative problem solver who finds a way to meet clients' needs while adhering to policies.
• Respond to inbound requests from the Sales team regarding onboarding or reviewing existing clients' profiles.
• Work closely with Customer Onboarding and Legal teams to ensure new clients meet the company requirements for a quick and efficient signup.
• Maintain accurate and up-to-date documentation related to deal structures and contracts.
• Work closely with internal teams to ensure required documents are correctly constructed.
• Create and review customer agreements/contracts.
• Support and adapt to new processes.
• Identify opportunities for process improvements in which the Deal Management team operates.
• Build and maintain positive relationships with internal stakeholders, especially sales, Customer Onboarding, and Legal teams.
• Manage multiple internal stakeholders while delivering exceptional service.
• Support with the onboarding of new colleagues.

Qualifications:

• 12 Years Experience in an Onboarding/KYC role.
• Excellent customer service, customer-facing, and problem-solving skills.
• Detailed-oriented.
• Self-starter who can work independently with minimal supervision.
• Fast learner and motivated by new challenges.
• Humble and hungry to learn.
• Able to work under pressure, multitask, and consistently meet tight deadlines.
• Superb communication skills, ability to interact with multidisciplinary senior stakeholders.
• Familiarity with the payment processing industry and regulations is a plus.
• Experience using Salesforce is a plus.
• Fluent in English, Arabic is a plus.

Additional Information:

Apply without meeting all requirements statement: If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities. We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world, and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

Employment Type: Full-time (originally listed as Part-time, but seems to be an error given the context).