Associate - Customer Contact Services

Abu Dhabi Commercial Bank; Sharjah; On-site; AED 60,000 - 120,000; Part time

Job summary

Join Abu Dhabi Commercial Bank as a member of the Group Business Service team in Sharjah, where you'll contribute to exceptional customer experiences. This entry-level role focuses on sales and customer service, requiring high school education and no prior work experience. The bank values performance, collaboration, and a disciplined work environment.

Qualifications

• No prior work experience required.
• Basic skills in MS Office.
• Ability to communicate and collaborate effectively.

Responsibilities

• Call customers to cross-sell bank products and achieve monthly targets.
• Adhere to organizational policies and procedures.
• Demonstrate ADCB Service Standards in customer interactions.

Skills

Basic skills - MS Office

Communication

Collaboration

Education

High School/Diploma

Job description

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Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our Group Business Service team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Sales and Cross-sell, Call customers to cross sell bank products and retain to achieve monthly target
• Policies, Processes, Systems and Procedures, adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Self-Management, manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance
• Customer Service, Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• High School/Diploma Holder
• No prior work experience required
• Basic skills - MS Office
• Accelerate Growth, Drive Performance, Communicate & Collaborate and Build Relationships

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

Job Location:

Sharjah, AE

Employment Status: Temp (1 year or less)