Associate Client Engagement / Account Manager – IT & Software Delivery

NorthBay Solutions; Abu Dhabi; Hybrid; AED 120,000 - 180,000; Full time

Job summary

A leading company in the UAE is seeking an Associate Client Engagement / Account Manager to manage client relationships, coordinate with internal teams, and support pre-sales efforts. The ideal candidate will have extensive experience in IT consulting or software development and possess strong communication and stakeholder management skills. With a flexible hybrid work model, this role offers competitive compensation and exposure to digital transformation projects.

Benefits

Competitive salary

Flexible hybrid work model

Collaborative, technology-driven environment

Exposure to cutting-edge digital transformation projects

Qualifications

• 7–10 years of experience in client engagement, account management, or project coordination in IT services.
• Solid understanding of software development life cycle (SDLC) and agile delivery processes.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the key liaison for assigned clients, building and maintaining relationships.
• Lead client discussions to gather and validate business and technical requirements.
• Assist in preparing proposals and collaborate with sales for tailored service offerings.

Skills

Client Engagement

Account Management

Business Analysis

Requirement Gathering

Stakeholder Communication

Education

Bachelor's degree in IT, Computer Science, Business, or related field

Tools

Jira

Trello

Asana

Salesforce

HubSpot

Job description

Location:

Hybrid – United Arab Emirates (UAE)
Candidate must be based in the UAE and available for in-person client meetings as needed.

Experience Required:

7 to 10 Years

About the Role:

We are seeking a proactive and client-focusedAssociate Client Engagement / Account Managerto join our growing team in the UAE. This hybrid role is ideal for professionals with a background inIT consulting or software developmentwho can manage client relationships while effectively coordinating with internal teams. You will play a key role inrequirement gathering, project alignment, and supportingpre-sales and delivery functions.

Key Responsibilities:

Client Engagement & Account Management

• Serve as the key liaison for assigned clients, building and maintaining long-term relationships.

• Understand client business needs and align technology solutions accordingly.

• Conduct regular client meetings and ensure high satisfaction and retention.

• Identify opportunities for upselling and cross-selling services.

Requirement Gathering & Internal Coordination

• Lead client discussions to gather, document, and validate business and technical requirements.

• Translate requirements into actionable tasks for development, design, QA, and PM teams.

• Work closely with internal stakeholders to ensure clarity and alignment on deliverables, timelines, and scope.

• Help prioritize tasks based on business impact and client expectations.

Sales & Pre-Sales Support

• Assist in preparing proposals, pitch decks, and responses to RFPs/RFIs.

• Collaborate with sales and solution architects to develop tailored service offerings.

• Participate in presentations and solution walkthroughs with clients.

Delivery Oversight & Project Monitoring

• Monitor project status, escalate risks or delays, and ensure alignment with client expectations.

• Support the project team in tracking milestones and deliverables.

• Report project health, KPIs, and account performance to leadership.

Requirements:

• 7–10 years of experience inclient engagement, account management, business analysis, orproject coordinationin theIT services or software development domain.

• Solid understanding ofsoftware development life cycle (SDLC)and agile delivery processes.

• Strong skills inrequirement gathering, documentation, and stakeholder communication.

• Ability to liaise between technical and non-technical stakeholders.

• Familiarity with project management tools likeJira, Trello, Asana, etc.

• Excellent verbal and written communication skills.

• Experience in theUAE or GCC regionis preferred.

• Bachelor's degree inIT, Computer Science, Business, or a related field.

Preferred Skills:

• Experience with CRM and collaboration tools (e.g., Salesforce, HubSpot, Confluence).

• Exposure to cloud-based or enterprise software solutions.

• Background inbusiness analysis, functional consulting, ortechnical pre-salesis a plus.

What We Offer:

• Competitive salary

• Flexible hybrid work model

• A collaborative, technology-driven environment

• Exposure to cutting-edge digital transformation projects across industries