Associate Client Engagement / Account Manager – IT & Software Delivery

NorthBay; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Abu Dhabi is seeking a proactive Associate Client Engagement / Account Manager. The ideal candidate will have 7-10 years of experience in managing client relationships, project coordination, and a solid understanding of IT consulting. This hybrid role is key for requirement gathering and supporting project delivery across various digital transformation projects.

Benefits

Competitive salary

Exposure to cutting-edge digital transformation projects across industries

Qualifications

• 7–10 years of experience in IT services or software development.
• Solid understanding of SDLC and agile delivery processes.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the key liaison for assigned clients, ensuring high satisfaction.
• Lead client discussions to gather and document requirements.
• Monitor project status and ensure alignment with client expectations.

Skills

Requirement Gathering

Stakeholder Communication

Project Coordination

Client Relationship Management

Documentation

Education

Bachelor's degree in IT, Computer Science, Business, or related field

Tools

Jira

Trello

Asana

Salesforce

HubSpot

Confluence

Job description

Candidate must be based in the UAE and available for in-person client meetings as needed.

Experience Required :

7 to 10 Years

About the Role :

We are seeking a proactive and client-focused Associate Client Engagement / Account Manager to join our growing team in the UAE. This hybrid role is ideal for professionals with a background in IT consulting or software development who can manage client relationships while effectively coordinating with internal teams. You will play a key role in requirement gathering , project alignment, and supporting pre-sales and delivery functions .

Key Responsibilities :

Client Engagement & Account Management

Serve as the key liaison for assigned clients, building and maintaining long-term relationships.

Understand client business needs and align technology solutions accordingly.

Conduct regular client meetings and ensure high satisfaction and retention.

Identify opportunities for upselling and cross-selling services.

Requirement Gathering & Internal Coordination

Lead client discussions to gather, document, and validate business and technical requirements.

Translate requirements into actionable tasks for development, design, QA, and PM teams.

Work closely with internal stakeholders to ensure clarity and alignment on deliverables, timelines, and scope.

Help prioritize tasks based on business impact and client expectations.

Assist in preparing proposals, pitch decks, and responses to RFPs / RFIs.

Collaborate with sales and solution architects to develop tailored service offerings.

Participate in presentations and solution walkthroughs with clients.

Delivery Oversight & Project Monitoring

Monitor project status, escalate risks or delays, and ensure alignment with client expectations.

Support the project team in tracking milestones and deliverables.

Report project health, KPIs, and account performance to leadership.

Requirements :

7–10 years of experience in client engagement, account management, business analysis , or project coordination in the IT services or software development domain .

Solid understanding of software development life cycle (SDLC) and agile delivery processes.

Strong skills in requirement gathering, documentation, and stakeholder communication .

Ability to liaise between technical and non-technical stakeholders.

Familiarity with project management tools like Jira, Trello, Asana , etc.

Excellent verbal and written communication skills.

Experience in the UAE or GCC region is preferred.

Bachelor's degree in IT, Computer Science, Business, or a related field .

Preferred Skills :

Experience with CRM and collaboration tools (e.g., Salesforce, HubSpot, Confluence).

Exposure to cloud-based or enterprise software solutions.

Background in business analysis, functional consulting , or technical pre-sales is a plus.

What We Offer : Competitive salary

Exposure to cutting-edge digital transformation projects across industries

Manager It • Abu Dhabi, Abu Dhabi, United Arab Emirates