Associate Account Manager Saudi Arabia

Expedia Group; Dubai; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Associate Market Manager to enhance their portfolio of hotel and property products. This role involves building strong relationships with hotel partners, utilizing data insights to maximize their potential in the Expedia marketplace. The ideal candidate will possess a Bachelor's degree, have 1-2 years of account management experience, and be proficient in both Arabic and English. This dynamic position offers the opportunity to work in the exciting travel industry, where your contributions will help shape memorable experiences for global travelers. Join a diverse team committed to innovation and excellence.

Qualifications

• 1-2 years’ experience in Account Management is essential.
• Experience in tourism/travel industry is a plus.

Responsibilities

• Develop strong partner relationships and provide consulting services.
• Build and optimize hotel partner portfolio on Expedia’s marketplace.
• Promote hotel partners’ engagement with revenue management tools.

Skills

Account Management

Communication Skills

Relationship Management

Problem Solving

Data Analysis

Education

Bachelor's Degree

Tools

Expedia Partner Central

Job description

The Associate Market Manager’s primary responsibility is to onboard, develop and maintain a high-quality portfolio of hotel and property products (i.e. relevant, attractive and competitive) for Expedia’s fast-growing global customer base, within their assigned territory.

In doing so, you will also continuously work with Expedia Groups property partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset.

This role is the core on which the Market Management team is based. This team ensures that the Expedia brands’ global customers always find the most suitable product for their dream trip, and that our partners can effectively, and efficiently reach Expedia’s full breadth of global traveler demand throughout the year.

What You'll Do

• Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)
• Build the portfolio of local hotel partners by introducing prospective partners to Expedia’s marketplace and facilitate their onboarding process
• Ensure that partner hotels’ products (content, rates and availability) are consistently optimized on the Expedia sites to maximize customer conversion
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
• Secure seasonal deals and promotions within the guidelines set by management to support the brands’ merchandising and marketing efforts.
• Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of:
• Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
• Marketing and merchandising opportunities
• Specialized brands (e.g. Egencia, Hotwire, Media Solutions) potential opportunities
• Self-service tools (Expedia Partner Central)

Who You Are

• Bachelor's Degree plus 1-2 years’ experience in Account Management is essential
• Experience in the tourism / travel industry is a distinct plus. Experience working for an E-Commerce platform, or in Revenue Management for a hotel is also a plus.
• Approximately 20 – 30% of travel for market visits

Written & Spoken Communication Listening and Influencing

• Proficiency in Arabic and English is essential
• Presents ideas and directives clearly and persuasively; actively listens when spoken / presented to
• Ability to optimally communicate to various levels and through a variety of communication channels
• A master at prioritizing work in order to be laser-focused on achieving multiple critical metrics (targets, goals and / or strategic objectives) set by the leadership team

Relationship Management

• Genuine relationship builder; earns the confidence of others;
• Bridges and sustains solid partnerships based on mutual support through a shared style

Solution Alignment

• Appetite for innovative technology, constantly evolving business environment, data driven decision making
• Demonstrates problem solving skills
• Ability to select and present insightful dataset including performance, market and competitor analysis and to implement meaningful action plans based on the data

Build & Maintain Teams

• Able to work independently as well as be a strong teammate, always seeking to improve team and organizational performance
• Help other team members (peers / MAs) acquire skills or achieve targets / goals

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Diversity Statement

Expedia is committed to building an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.