(Associate) Account Director

Ogilvy India; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Join a forward-thinking agency that thrives on creativity and innovation! This exciting role requires an experienced client servicing professional with a strong understanding of customer experience. You will manage a diverse portfolio, driving organic growth and advising clients on effective digital strategies. Collaborate with talented teams to deliver outstanding services and build lasting client relationships. If you're passionate about making a positive impact and enjoy working in a dynamic environment, this is the perfect opportunity for you!

Benefits

Flexible Working Hours

Health Insurance

Professional Development Opportunities

Team Building Activities

Qualifications

• 8+ years in client services or project management in the CX sector.
• Strong understanding of digital channels and media.

Responsibilities

• Drive client strategy and manage a portfolio of accounts.
• Elevate client strategy to performance-driven and data-focused.

Skills

Client Relationship Management

Digital Marketing Strategy

Project Management

Data Analytics

Communication Skills

Education

Bachelor's Degree in Marketing or Related Field

Master's Degree (Preferred)

Tools

CRM Software

Analytics Platforms

Job description

Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is a WPP company (NYSE : WPP). For more information, visit Ogilvy.com, and follow us on LinkedIn, X, Instagram, and Facebook.

The key mission for this role is for an experienced, ambitious client servicing suit specifically with knowledge and understanding in customer experience, from strategy to execution in channels, who can manage day-to-day client portfolio and projects and drive organic growth within this portfolio.

The right fit for this role would be someone with the perfect mix of go-to-client and business development capabilities on one hand and the strategic capability to advise and help clients set a clear strategy and vision for their digital and experience objectives and roadmap on the other hand.

KEY RESPONSIBILITIES / DELIVERABLES

• To drive client strategy across a portfolio of accounts and advise clients on how to achieve their business goals in the most effective manner by utilizing their various marketing channels most efficiently, advising on the interplay and integration between all digital channels and ensuring that advice is delivered with confidence and professionally.
• To manage a portfolio of projects, taking responsibility for growing revenue as well as the day-to-day management of these accounts.
• Elevate client strategy to performance, data-driven and CRM activated strategy, advising on the right channels, the role for each and identifying opportunity for business growth in activating these channels correctly to deliver to the strategy.
• To build and sustain strong and long-lasting relationships with client-side management.
• Manage resources, budgets, and timelines for accounts accurately and efficiently.
• Work to ensure the delivery of outstanding services and deliverables in order to retain and grow all client accounts, taking responsibility for the quality of work carried out by team members and ensuring the agency has the correct level of skills to grow your accounts, timely delivery around deadlines and managing priorities to deliver on clients' goals and objectives.
• Orchestrate the internal strategy and creative teams to deliver the necessary research, creative, data, etc. to enable execution of campaigns and projects.
• Work closely with our global centers of excellence for delivery of client solutions to ensure timely and quality delivery.
• Become an active participant in the wider regional Ogilvy One digital community, and beyond, through knowledge sharing, presenting work, becoming a go-to advisor, etc.
• Guide & inspire the agency teams to learn new skill sets and help them evolve.

PROFESSIONAL & TECHNICAL SKILLS REQUIRED FOR THIS POSITION

• A minimum of 8 years’ experience in a similar role within a client services, planning or project management team within the CX sector from strategy to channel implementation.
• A balanced understanding of digital channels and media from web to social, mobile, SEO, etc. including data and analytics.
• Past experience achieving significant improvements in results by devising and implementing innovative campaign strategies and ideas.
• Superior communication, organizational, and project management skills.
• Proven ability to manage client relationships and the overall delivery of multiple projects in a fast-paced and deadline-driven environment.
• Ability to work effectively and proactively within a team setting.
• Fluency in both written & spoken English and ideally Arabic.

At Ogilvy, our people are at the heart of what we do : a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.

We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at [emailprotected] . Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.