Assistant Welcome Desk Manager

Marriott Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an Assistant Manager to assist with guest-related issues and staff management. The role requires coordinating with various departments to ensure guest satisfaction and maintaining safety standards. A high school diploma and at least 1 year of related experience are essential for this position, along with supervisory experience.

Qualifications

• At least 1 year of related work experience required.
• Supervisory experience needed.

Responsibilities

• Assist guests with payment-related issues.
• Coordinate with Housekeeping to track room readiness.
• Report accidents and maintain safety standards.

Skills

Guest relations

Staff training and coaching

Problem-solving

Communication

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit cards). Follow up with guests regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (e.g., share-withs, separate room/tax/incidentals, comps). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individuals or departments (e.g., Bellperson, Housekeeping) as necessary to resolve guest call requests or problems. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information. Count bank at the beginning and end of each shift. Balance and drop receipts according to accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: Supervisory experience needed.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.

Required Experience: Manager