Assistant Vice President Operations

Responsibilities:

1. Ensuring highest retention of renewals in the Motor, Non-Motor and EB department, ensuring all procedures of the renewal are complied with.
2. Servicing key accounts, retaining renewals, and ensuring customer satisfaction.
3. Identifying opportunities for cross-sell/up-sell and providing clients with proper advice and options on covering their risks.
4. Providing best customer service and technical support to all customers and the team.
5. Developing excellent relationships with insurers at all levels to achieve corporate objectives and obtain regular market intelligence.
6. Assisting the Branch Manager in setting up systems and procedures to improve departmental efficiency and reviewing existing procedures.
7. Ensuring accuracy in checking policy documents and releasing them on time.
8. Supporting the Marketing team as required.
9. Training the immediate team on job requirements and monitoring their progress regularly.
10. Promoting teamwork and high motivation levels among employees.
11. Performing any other assigned functions such as specific projects, business development activities, portfolio reviews, recruitment, or additional responsibilities.
12. Ensuring compliance with audit guidelines.
13. Updating technical and market knowledge on all areas of insurance handled by self and team.
14. Ensuring high levels of systems efficiency and professionalism.
15. Adhering to agreed SLAs.

Desired Candidate Profile:

At least 5-8 years in a managerial position and over 12 years of experience in the insurance industry (UAE), preferably with an insurance broker.

Insurance-related certifications are required.

Employment Type: Full Time

Company Industry: Insurance

Department / Functional Area: Top Management, Senior Management

Keywords: Head Of Operations, Operations, Sales Business Development