Assistant Vice President – IT Service Management

Emirates Flight Catering; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Join a forward-thinking company as an Assistant Vice President in IT Service Management, where you will lead the transformation of IT services. This pivotal role involves overseeing IT projects, implementing Agile methodologies, and driving digital innovation. You'll collaborate with business leaders to align technology initiatives with strategic goals, ensuring compliance and operational excellence. If you have a passion for technology and a proven track record in IT leadership, this is your chance to make a significant impact in a dynamic environment.

Qualifications

• 10+ years in IT leadership, focusing on project management and service delivery.
• Experience with cloud platforms and automation technologies.

Responsibilities

• Lead IT service management and digital transformation initiatives.
• Oversee project alignment with business goals and ensure quality delivery.

Skills

IT Project Management

Agile Methodologies

Cloud Platforms (AWS, Azure)

Business Intelligence

DevOps Practices

Communication Skills

Analytical Skills

Education

Bachelor's degree in Computer Science

MBA

ITIL Certification

Tools

ERP/Oracle

Automation Tools

Big Data Analytics

Job description

Job Title: Assistant Vice President – IT Service Management

Department: Information Technology (IT)

Reports To: Vice President – IT

Job Purpose:

Lead the delivery and transformation of IT service management across EKFC, driving agile project execution, IT governance, and digital transformation initiatives. The role focuses on aligning enterprise-wide IT systems and automation platforms with business strategy, ensuring continuity, cybersecurity, innovation, and regulatory compliance.

Key Responsibilities:

• Oversee and ensure the alignment of IT projects (HCM, ERP, etc.) and business-specific technology projects with organisational goals to drive successful project planning and delivery.
• Implement Agile methodologies and ensure high-quality project delivery through rigorous quality assurance processes.
• Define & design an applicable IT governance model tailored to the projects to ensure that they meet business needs and expectations.
• Evaluate and approve technology solutions that align with project goals and business needs.
• Collaborate with business leaders, IT teams and stakeholders to understand business needs and deliver tailored solutions that ensure alignment and successful project execution.
• Foster a culture of innovation and continuous improvement by mentoring team members, promoting professional development, and ensuring the team has the necessary skills and resources to succeed.
• Stay updated on industry trends, exploring new technologies and methodologies to bring innovative ideas to the organisation.
• Develop and execute plans, set goals and KPIS to track IT project success.
• Monitor and mitigate technical challenges & external risks , through incorporation of regular monitoring, risk assessments, and mitigation strategies throughout the project's lifecycle.
• Champion process enhancements and standardisation across business units for better technology deployment.
• To oversee IT service management and portfolio of projects, the role will serve as a key business partner, building trusted relationships across the business, aligning technology initiatives with company goals, and driving stakeholder engagement to shape EKFC’s digital roadmap.

Job Context:

This role is central to EKFC’sdigital transformation journey, responsible for replacing legacy systems, adopting modern cloud-based platforms (e.g., AWS, Azure), and leading strategic IT initiatives that future-proof business operations and elevate operational performance.

Qualifications & Experience:

Education:

• Bachelor's degree in Computer Science, Engineering, or related field (mandatory)
• MBA preferred
• ITIL Certification required

Experience:

• Minimum 10 years of demonstrated experience in a leadership position with preferably as an IT Head Project / Program Management, Service Delivery and Portfolio Management in a large or medium-sized company.
• Prior experience with ERP/Oracle.
• Experience with big data analytics, ML/AI, business intelligence, and automation technologies.

Skills:

• Expertise in managing IT projects, including planning, execution, monitoring, and closing. Proficiency in project management methodologies such as Agile, Scrum, and Waterfall.
• Ability to drive innovation within the IT department by exploring new technologies and methodologies to improve efficiency and effectiveness.
• Strong skills in engaging with business leaders, department heads, and external partners to understand their needs and ensure alignment with project objectives.
• Experience in coordinating with various stakeholders, facilitating regular meetings, providing updates on project progress, and addressing concerns.
• Proficiency in automation tools and technologies to enhance productivity and efficiency.
• Experience and familiarity with cloud platforms like AWS, Azure, or Google Cloud, and their application in IT projects.
• Understanding of security best practices and regulatory compliance requirements to ensure data security and privacy.
• Knowledge of DevOps practices and tools for continuous integration and continuous delivery (CI/CD) to streamline project delivery processes.
• Proficiency in implementing Agile methodologies to enhance project delivery, ensuring flexibility and responsiveness to changing requirements.
• Strong leadership, influencing and management skills with the ability to lead and motivate a team.
• Ability to work effectively, to gather data, compile information, and prepare reports.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams and stakeholders.