Assistant Store Manager | Watsons | Nad AlSheba Mall

Al-Futtaim; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail company in Dubai seeks an Assistant Store Manager to support the store manager in achieving high customer service standards and sales targets. The role requires a minimum of 2 years’ experience in retail management within the beauty industry. You'll lead team performance, manage inventory, and enhance customer satisfaction. If you're proactive and have strong analytical skills, we encourage you to apply.

Qualifications

• Minimum 2+ years of experience in retail and team management in the beauty sector.
• Good knowledge of the beauty industry and trends, retail operational skills (stock, VM, systems, cash).
• Customer service and results-oriented mindset.
• Excellent relationship skills.
• Integrity and trust; ability to deal with ambiguity.
• Proactive with good team spirit and able to take initiatives.

Responsibilities

• Assist store manager in achieving customer service standards.
• Lead and guide sales performance at store level.
• Manage accurate inventory adjustments and customer satisfaction.
• Support store operations and communicate policies.
• Assist in employee performance appraisals.

Skills

Retail management experience

Customer service orientation

Excellent communication skills

Analytical skills

Knowledge of beauty industry

Job description

Job Requisition ID: 171050

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Assistant Store Manager (ASM) is responsible for assisting the store manager in planning, controlling, and directing their store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. ASM requires strong communication and interpersonal abilities to inspire exemplary customer service and analyze sales data to meet business targets.

What you will do:

Profit & Financial

• Lead, evaluate, and guide sales performance at store level, suggesting strategies to meet sales targets.
• Facilitate monthly category sales meetings, updating staff on performance and suggesting improvement plans.
• Execute strategies, ensuring full program implementation for exclusive products to meet sales goals, and provide feedback on promotional effectiveness.
• Initiate expense optimization plans and recommend measures to control store expenses.
• Maintain shrinkage below tolerance levels by monitoring retail standards daily.
• Drive, monitor, and review sales performance at the store level and recommend action plans to deliver the sales budget.

Commercial

• Oversee display implementation and timely restocking, ensuring product availability.
• Manage accurate inventory adjustments (GAP, Cycle Counts), adhering to service standards.
• Ensure customer satisfaction surpasses expectations, professionally handling queries and complaints.
• Promote loyalty programs, driving transaction participation.
• Implement selling techniques to achieve conversion rates, and communicate promotions regularly.
• Validate proper execution of promotional activities and store initiatives.

Process

• Support the store manager in communicating and implementing policies, brand standards, grooming guidelines, and internal control procedures as per SOP.
• Assist the store manager with demonstrating strong analytical skills, understanding of systems, and reporting.
• Support monitoring of store controllable expenses, supervise loss prevention, asset protection, and risk management, and be accountable for inventory management.
• Liaise with mall management and handle store documentation such as daily reports, banking, refunds, and exchanges.
• Perform cashiering duties.

People

• Assist in planning and monitoring personal development plans and role development interventions.
• Review and discuss performance appraisals and personal plans of direct reports.
• Implement action plans for employee engagement.

What you will need:

• Minimum 2+ years of experience in retail and team management in the beauty sector.
• Good knowledge of the beauty industry and trends, retail operational skills (stock, VM, systems, cash).
• Customer service and results-oriented mindset.
• Excellent relationship skills.
• Integrity and trust; ability to deal with ambiguity.
• Proactive with good team spirit and able to take initiatives.

We’re here to provide excellent service, but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We consider not only the requisite skills and behaviors but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available throughout the application process. We review and respond to every application diligently.