Assistant Store Manager | Watsons | Nad AlSheba Mall

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail company in Dubai is seeking an experienced Assistant Store Manager to lead and guide store operations, ensuring high customer service standards and achieving sales targets. The ideal candidate will have over 2 years of retail management experience in the beauty sector, excellent interpersonal skills, and a proactive approach to team leadership. This role offers an opportunity to drive sales performance and enhance customer satisfaction in a vibrant retail environment.

Qualifications

• Minimum 2+ years of experience in retail and team management in the beauty sector.
• Good knowledge of the beauty industry and trends.
• Excellent relationship skills.

Responsibilities

• Lead and guide sales performance at store level.
• Ensure customer satisfaction surpasses expectations.
• Assist in planning and monitoring personal development plans.

Skills

Retail management

Customer service

Team leadership

Analytical skills

Job description

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Assistant Store Manager | Watsons | Nad AlSheba Mall

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role: The Assistant Store Manager (ASM) is responsible for assisting the store manager in planning, controlling, and directing their store team to achieve highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets . ASM requires strong communication, interpersonal abilities to inspire exemplary customer service and analyze sales data to meet business targets.

What you will do:

• Leads, evaluates, and guides sales performance at store level, suggesting strategies to meet sales targets.
• Facilitates monthly category sales meetings, updating staff on performance and suggesting improvement plans.
• Executes strategies, ensuring full program implementation for exclusive products to meet sales goals, providing feedback on promotional effectiveness.
• Initiates expense optimization plans and recommends measures to control store expenses.
• Maintains shrinkage below tolerance levels by monitoring retail standards daily.
• Compliance (store level) Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget performance & recommends action plans to deliver agreed sales budget.

Commercial

• Oversees display implementation and timely restocking, ensuring availability.
• Manages accurate inventory adjustments (GAP, Cycle Counts), adhering to service standards.
• Ensures customer satisfaction surpasses expectations, handling queries and complaints professionally.
• Promotes loyalty programs, driving transaction participation.
• Implements selling techniques to achieve conversion rates, communicates promotions regularly.
• Validates proper execution of promotional activities and store initiatives.

Process

• Support store manager with trying to keep the policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP.
• Assisting store manager with Demonstrating strong analytical skills and understanding of the system and reporting
• Support store manager with Monitoring store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
• Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)

People

• Assisting with Planning and monitoring Personal Development Plans In role development interventions.
• Reviews and discusses performance appraisal and personal plans of direct reports.
• Implements action plans for employee engagements

What you will need:

• Min 2+ years of experience in retail and team management in the beauty sector
• Good knowledge of the beauty industry and trends Retail operational skills (stock, VM, systems, cash…)
• Customer service and results oriented
• Excellent relationship skills
• Integrity and trust; dealing with ambiguity
• Proactive with good team spirit and able to take initiatives

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.