Assistant Store Manager | Watsons | Nad AlSheba Mall

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading beauty retailer in Dubai is looking for an Assistant Store Manager to lead sales, enhance customer satisfaction, and improve store performance. The ideal candidate will have over two years of experience in retail management, excellent interpersonal skills, and a solid understanding of the beauty industry. This role offers the opportunity to influence store strategy and ensure a 5-star customer experience.

Qualifications

• Minimum 2+ years of experience in retail and team management within the beauty sector.
• Good knowledge of the beauty industry and trends.
• Excellent relationship skills.

Responsibilities

• Lead sales performance at the store level.
• Manage customer satisfaction and handle queries.
• Support the store manager in operational procedures.

Skills

Retail management

Customer service

Team leadership

Analytical skills

Job description

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Assistant Store Manager | Watsons | Nad AlSheba Mall

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. The group's entrepreneurship and relentless customer focus enable continuous growth and expansion, responding to the changing needs of customers within the societies in which it operates.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

Overview of the role

The Assistant Store Manager (ASM) assists the store manager in planning, controlling, and directing the store team to achieve high standards of customer service and in-store execution, aiming to deliver sustainable sales and profitability. The ASM must possess strong communication and interpersonal skills to inspire excellent customer service and analyze sales data to meet business targets.

What you will do

• Lead, evaluate, and guide sales performance at the store level, suggesting strategies to meet sales targets.
• Facilitate monthly category sales meetings, update staff on performance, and suggest improvement plans.
• Implement strategies, ensure full program execution for exclusive products, and provide feedback on promotional effectiveness.
• Initiate expense optimization plans and recommend measures to control store expenses.
• Maintain shrinkage below tolerance levels by monitoring retail standards daily.
• Drive, monitor, and review sales performance at the store level and recommend action plans to meet sales budgets.

Commercial

• Oversee display implementation and timely restocking, ensuring product availability.
• Manage accurate inventory adjustments (GAP, Cycle Counts) adhering to service standards.
• Ensure customer satisfaction surpasses expectations, handle queries and complaints professionally.
• Promote loyalty programs, encouraging transaction participation.
• Implement selling techniques to improve conversion rates and communicate promotions regularly.
• Validate proper execution of promotional activities and store initiatives.

Process

• Support the store manager in communicating and implementing policies, brand standards, grooming guidelines, and internal control procedures as per SOP.
• Assist the store manager with demonstrating strong analytical skills, understanding systems, and reporting.
• Support store manager in monitoring controllable expenses, supervising loss prevention, asset protection, and risk management; be accountable for inventory management.
• Liaise with mall management and handle store documentation such as daily reports, banking, refunds, and exchanges.

People

• Assist in planning and monitoring Personal Development Plans and role development interventions.
• Review and discuss performance appraisals and personal plans of direct reports.
• Implement action plans for employee engagement.

What you will need

• Minimum 2+ years of experience in retail and team management within the beauty sector.
• Good knowledge of the beauty industry and trends; retail operational skills (stock, VM, systems, cash management).
• Customer service and results-oriented mindset.
• Excellent relationship skills.
• Integrity and trust; ability to deal with ambiguity.
• Proactive, with good team spirit and initiative-taking abilities.

We’re here to provide excellent service, and your contribution can ensure a five-star candidate experience from start to finish.

Before you click “apply,” please carefully read the job description to confidently demonstrate why this opportunity is right for you. Take the time to craft a personalized CV to boost your visibility. Our global Talent Acquisition team members are dedicated to matching talent with opportunities, considering skills, behaviors, and alignment with our values of Respect, Integrity, Collaboration, and Excellence.

We are committed to a transparent application process, reviewing and responding to every application.

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