Assistant Store Manager - Steve Madden

Apparel Group; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A retail company in Dubai is seeking an experienced Assistant Store Manager to support daily operations and ensure a seamless customer experience. The ideal candidate will have over 3 years of experience in a customer-centric role with strong management skills. Responsibilities include overseeing staff, achieving sales targets, and maintaining high customer satisfaction. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 3+ years of progressive experience in a customer-centric role.
• Strong management experience and leadership skills.
• Proven success in achieving and exceeding sales KPI targets.

Responsibilities

• Support daily operations and manage staff effectively.
• Achieve sales targets and enhance customer satisfaction.
• Oversee inventory control and merchandising.

Skills

Customer-focused

Sales management

Team leadership

Problem-solving

Education

Bachelor's degree in business administration or related field

Job description

Job Description

Position Objective: Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.

Key Responsibilities

Sales and Customer Focus:

• Consider the needs of the customers at all times
• Implement a high standard of customer focus within the store
• Lead by example in all aspects of customer service
• Actively seek ways to achieve or exceed shop sales targets
• Ensure all members of the team have an understanding of KPIs and targets to be achieved
• Ensure any promotional offers, regarding stock, are implemented within the store
• Implement strategies effectively to drive sales in the store

Store Administration:

• Regularly audit own store administration and resolve any issues
• Implement, within own store, any changes in administration procedure positively and effectively
• Collaborate with the Store Manager to set and achieve sales targets
• Monitor sales performance and analyze key performance indicators (KPIs)
• Implement sales strategies to maximize revenue and meet business goals
• Oversee inventory control and merchandising to optimize product availability
• Ensure accurate stock levels through regular stock checks and replenishment
• Ensure that the store layout and presentation align with brand standards

Presentation and Management:

• Ensure the store has the correct stock package and required stock levels to maximize sales potential
• Ensure a high standard of visual merchandising and maintenance amongst all staff
• Effectively communicate any changes in stock or store layout to all members of the team
• Ensure each member follows the retail standard
• Maintain the back store operation and replenishment of the merchandise

Staffing & Team Performance Management:

• Monitor/manage schedules for salesperson work hours, vacations, and days off
• Resolve salesperson complaints and concerns and provide ongoing performance feedback, counsel salesperson when necessary
• Encourage full participation of salesperson in creating store goals and developing plans
• Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
• Maintain the leave of the staff

Security:

• Ensure security procedures are adhered to throughout the store
• Maintain a high standard of security awareness, regarding stock and money, within the store

Other Job Deliverables:

• Carry out corrective action/progressive discipline as necessary
• Demonstrate dependability, reliability, and punctuality
• Maintain strict confidence of all employee and employment-related information
• Demonstrate the highest level of integrity and ethics in all decision-making processes

Desired Experience:

The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in a customer-centric role with strong management experience, leadership skills, and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.