Assistant Store Manager | Retail | ACE Hardware | Dubai Hills Mall

Assistant Store Manager | Retail | ACE Hardware | Dubai Hills Mall

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

To assist the line manager in the effective running of the store by taking responsibility for overseeing the staff to ensure all tasks are completed effectively and efficiently, to train and develop staff and substitute for the line manager in store operational duties when required. To maintain a high standard of customer service and lead by example.

What you will do:

1. Provide high levels of customer service.
2. Store Operations – Assist the store manager with day to day operations.
3. Ability to handle the store in the absence of the line manager, take responsibility for opening and closing the store and following procedures for such. Manage a large team and take responsibility for ticketing and pricing following company policy which requires full ticketing for each item. Knowledge of commerciality and understanding all KPIs.
4. POS Operation – to be able to train new employees on the Point of Sale.
5. Be aware of the products being sold in the store, train new employees, and ensure increased revenue through add-on sales by correctly identifying the products required by the customer to complete projects.
6. Follow procedures, supervise the process, and ensure accurate processes are in place. Detailed follow-up when investigating discrepancies.
7. In-store administration procedures relating to cash handling.
8. Full knowledge of the process, adherence to policies, and a high level of accuracy when dealing with cash and banking activities.
9. Actively participate in events to drive sales and improve the operations of the business (e.g., store stock take, new store openings, promotional activities, etc.).

Required Skills to be successful:

1. Strong understanding of hardware and electronics.
2. Planning and coordination.
3. Strong communication skills.
4. Able to communicate clearly and compassionately with the team and other areas of the business.
5. Project management skills.

What equips you for the role:

1. Bachelor’s degree with 3+ years in a retail environment or previous supervisory role in a service industry.
2. Ability to create an environment where Al-Futtaim behaviours are exhibited at all levels.
3. Customer focus.
4. Individual accountability.
5. Personal leadership.
6. Teamwork.