Assistant Store Manager

Dubai Holding Group; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to elevate customer service and support the Shop Manager in achieving sales targets. In this role, you will lead by example, ensuring staff deliver top-notch service while maintaining a positive work environment. Your responsibilities will include managing employee schedules, overseeing store operations, and addressing customer inquiries. This position promises a dynamic work atmosphere where your contributions will directly impact the store's success. If you have a passion for retail and a knack for leadership, this opportunity is perfect for you.

Qualifications

• 3-4 years of retail experience with at least 1 year in a supervisory role.
• Fluency in English and another language is required.

Responsibilities

• Promote quality service and maintain employee morale through training.
• Responsible for store operations, including inventory control and customer grievances.

Skills

Customer Service

Team Leadership

Inventory Control

Problem Solving

Education

High School Certificate

Job description

The Assistant Store Manager will consistently provide our customers with the highest level of service possible and assist the Shop Manager in achieving budgeted revenue goals.

Responsibilities:

• Promote and monitor quality service among staff through training and by acting as a positive role model
• Maintain employee attitude and morale by recognizing outstanding performance and service
• Working with the Store Manager to meet the long range retail and company objectives
• Responsible for work schedules, break periods, work hours and vacations
• Provide the Store Manager with a weekly update on the progress of the store and staff
• Responsible for the operation of the store, such as inventory control and maintenance in the absence of the Store Manager
• Responsible for addressing customer grievances and inquiries.
• Ensure store security
• Evaluate staff performance and development needs. Delegate responsibilities between the staff

Knowledge, Skills and Experience:

• 3-4 years experience in a Retail environment with minimum 1 year of Supervisory experience
• Minimum of High school certificate with fluency in spoken and written English and any other language