Assistant Spa ManagerFilled

Dusit Hotels and Resorts in Davao; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A renowned hospitality firm located in Abu Dhabi is seeking a Spa Manager with 5-8 years of experience in spa management. The ideal candidate will be responsible for ensuring excellent guest experiences, maintaining high standards for service, and training staff accordingly. Proficiency in English and knowledge of spa products and treatments are essential for this role. The firm offers competitive compensation and a collaborative work environment.

Qualifications

• 5-8 years of experience in Spa Management.
• Knowledgeable in treatments and spa products.
• Possess professional disposition.

Responsibilities

• Ensure optimum staff scheduling to achieve maximum revenue.
• Ensure an excellent quality service during spa experiences.
• Monitor staff morale and motivate when necessary.

Skills

Sales knowledge

Interpersonal skills

English communication

Education

Bachelor degree in Hotel Management

Job description

Job Description

PRIMARY RESPONSIBILITIES :

Revenue

• Ensure that the business achieves projected revenue and profits.
• Ensure optimum staff scheduling to achieve maximum revenue.
• Make recommendations on how revenue and profits may be maximized.
• Ensure safe-keeping of daily revenue and petty cash float.
• Ensure accounting standards and procedures are adhered to.

Guest Care

• Ensure that guests enjoy an excellent quality service at every stage of their spa experience.
• Ensure that staff provides an excellent standard of guest care according to Devarana Spa standards and procedures.
• Ensure that the spa is cleaned and presented to the highest possible standard for the enjoyment and safety of guests.
• Record, resolve, and report guest complaints and inform Hotel Management.
• Ensure that Receptionists are familiar with and able to perform service recovery procedures in the event of guest complaint.
• Ensure that sufficient staff are scheduled to ensure guests receive an excellent level of guest care.
• Make recommendations on how guest care may be improved.

Health and safety

• Ensure staff act in accordance with company standards and procedures with regard to health and safety.
• Guest health consultation.
• Observance of contra-indications for massage and other treatments.
• Correct disinfection and sterilization of tools and equipment and utensils.
• Correct instruction for use of steam, bath, sauna, and heated blankets.
• Fire and evacuation procedures.

Security

• Ensure staff are issued with lockable storage for personal belongings.
• Ensure spa is secured when not occupied.
• Keep up-to-date records of key issues and ensure only authorized staff use keys.
• Ensure the safety and security of all spa inventory, fixtures, fittings, and premises.

Maintenance

• Ensure spa facility, including fixtures, fittings, and equipment, are maintained to a high standard.
• Ensure recording and timely resolution of maintenance issues.

Staff management and development

• Ensure therapy staff are fully trained in each treatment listed on the spa menu.
• Ensure receptionists are trained in guest care, treatment benefits, contra-indications for treatments, treatment up-selling techniques, and retail sales techniques.
• Ensure staff carry out their tasks safely and in accordance with procedures and standards.
• Monitor staff morale and motivate where necessary.
• Counsel and advise staff regarding behaviors inconsistent with Devarana Spa standards.
• Caution staff or take disciplinary action if company rules are breached.
• Advise staff on improving treatment, communication, and guest care skills.
• Assess and appraise staff performance regularly.
• Set achievable goals with staff and support their achievement.
• Report all personnel issues to Management.

Inventory Control

• Record all inventory movements appropriately.
• Maintain sufficient stock of therapy and retail products.
• Monitor usage to ensure correct dispensing.
• Store stock appropriately and securely.

Statistics reports

• Ensure timely delivery of all statistical reports.
• Analyze and interpret statistical data to recommend improvements and efficiencies.

Marketing & promotion

• Liaise with Marketing and PR teams for promotional planning.
• Ensure stock levels and timely distribution of promotional materials.
• Update staff on promotions and marketing initiatives.
• Assist in promoting the spa as needed.

Hotel liaison

• Maintain cooperative relationships with hotel staff.
• Attend hotel management briefings.
• Update hotel staff on spa and hotel promotions.

Others

• Engage in continuous learning through own IDP.
• Perform any other duties assigned by superiors.

Accountabilities

• Represent Dusit’s brand and values, delivering exceptional guest experiences and promoting Thai graciousness.

Company’s Culture

• Embrace and communicate the company culture, leading by example and cascading values to subordinates.

CONFIDENTIALITY

• Maintain confidentiality of all intellectual property, data, and sensitive information during and after employment.

Job Requirements

• Bachelor degree in Hotel Management or relevant discipline.
• 5-8 years of experience in Spa Management.
• Knowledgeable in sales, treatments, and spa products.
• Proficient in English communication skills, both written and spoken.
• Possess professional disposition and excellent interpersonal skills.