Assistant Spa Manager

ACCOR; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hotel chain is seeking an Assistant Spa Manager to oversee recreation operations and ensure guest satisfaction. The role involves coordinating spa activities, managing staff, and improving operational efficiency. Ideal candidates will have a Bachelor of Hotel Management and proven experience in a similar role.

Qualifications

• Proven experience as an Assistant Spa Manager.
• CPR and First Aid certifications are advantageous.

Responsibilities

• Oversee Recreation operations and facilities of the Hotel.
• Coordinate purchasing for Spa & gym with the finance team.
• Train and develop the recreation team following departmental standards.

Skills

Guest Satisfaction

Team Leadership

Entrepreneurial Thinking

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

The Role

• Oversee the Recreation operations and facilities of the Hotel.
• Demonstrate entrepreneurial thinking beyond standard expectations.
• Provide sincere, warm, and enthusiastic service to ensure guest satisfaction.
• Get to know guests personally and commit to service excellence.

Key Responsibilities

• Coordinate purchasing for Spa & gym with the finance team according to hotel procedures.
• Plan gym activities and classes; communicate with members and guests.
• Conduct departmental interviews with HR and prepare job descriptions.
• Monitor departmental expenses and payroll in line with budgets.
• Perform competitor analysis and make strategic recommendations.
• Collaborate with marketing to achieve membership sales targets.

Operational Duties

• Train and develop the recreation team following departmental standards.
• Improve recreation operations for efficiency and energy savings.
• Lead and support employees to meet financial and service goals.
• Motivate staff, conduct briefings, and ensure safety policies are followed.
• Manage performance appraisals, coaching, and feedback sessions.
• Ensure team awareness of revenue and membership targets.
• Maintain high grooming standards and guest communication.
• Review guest feedback and implement satisfaction improvements.
• Participate in guest events and coordinate with Housekeeping for cleanliness.
• Provide personal training and assist guests as needed.
• Perform additional duties as assigned and ensure correct billing from guests.

Administration

• Work with Finance to produce monthly reports.
• Maintain member records and process payments accurately.
• Prepare gym membership cards and conduct member orientations.
• Review employee schedules and leave plans for optimal resource allocation.
• Oversee training plans and keep training records updated.

Qualifications

• Proven experience as an Assistant Spa Manager.
• CPR and First Aid certifications are advantageous.

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