Assistant SPA Manager

21c Museum Hotels; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hotel in Dubai is seeking an Assistant SPA Manager to lead spa operations and ensure exceptional guest experiences. The ideal candidate should have a minimum of two years' experience in a similar role within a luxury hotel, showcasing strong leadership skills and a commitment to service excellence. Responsibilities include daily operations management, team motivation, and promotional strategy development.

Qualifications

• Minimum experience of two years in a similar role in a luxury hotel.
• Proven team leader with high energy and motivation.
• Strong leadership ability with a focus on performance.

Responsibilities

• Lead the SPA operations to drive success and ensure exceptional guest experiences.
• Manage daily spa operations to meet business objectives.
• Create and manage staff schedules aligned with business demands.

Skills

Team leadership

Customer service excellence

Analytical thinking

Motivational skills

Job description

Overview

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Responsibilities

• As an Assistant SPA Manager, you will lead the SPA operations to drive success through strategic leadership and ensure exceptional guest experiences.
• Oversee and manage all day-to-day spa operations to meet business objectives.
• Develop long-term strategies, performance benchmarks, and standards to deliver consistent high-quality service.
• Promote teamwork and a collaborative environment, placing emphasis on service excellence.
• Provide direction, coaching, and motivation to team members, setting clear expectations and goals.
• Participate in hotel leadership meetings and cross-department collaboration.
• Create and manage staff schedules aligned with business demands, special events, and operational priorities.
• Ensure all team members are trained to the highest standard.
• Promote and sell spa services and treatments to maximize revenue.
• Monitor individual retail performance, providing coaching and incentives to drive sales.
• In collaboration with other key departments, plan and execute spa promotions and seasonal packages, evaluating success and ROI.

Qualifications

• Minimum experience of two years in a similar role in a luxury hotel.
• Proven team leader with a high level of energy and motivation and a proven track record of living the company’s values.
• Strong team leadership, with the ability to manage and inspire others to perform at their best.
• Analytical and methodical thinking with high attention to detail and a solution-focused approach.