Assistant Spa Manager

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Dusit Thani Dubai
Abu Dhabi
AED 60,000 - 100,000
Be among the first applicants.
7 days ago
Job description
Job Description

PRIMARY RESPONSIBILITIES:

Revenue
  1. Ensure that the business achieves projected revenue and profits.
  2. Ensure optimum staff scheduling to achieve maximum revenue.
  3. Make recommendations on how revenue and profits may be maximized.
  4. Ensure safe-keeping of daily revenue and petty cash float.
  5. Ensure accounting standards and procedures are adhered to.
Guest Care
  1. Ensure that guests enjoy an excellent quality service at every stage of their spa experience.
  2. Ensure that staff provides an excellent standard of guest care according to Devarana Spa standards and procedures.
  3. Ensure that the spa is cleaned and presented to the highest possible standard for the enjoyment and safety of guests.
  4. Record, resolve and report guest complaints and inform Hotel Management.
  5. Ensure that Receptionists are familiar with and able to perform service recovery procedures in the event of guest complaint.
  6. Ensure that sufficient staff are scheduled to ensure guests receive an excellent level of guest care.
  7. Make recommendations on how guest care may be improved.
Health and Safety
  1. Ensure staff act in accordance with company standards and procedures with regard to health and safety.
  2. Conduct guest health consultations.
  3. Observe contra-indications for massage and other treatments.
  4. Ensure correct disinfection and sterilization of tools, equipment, and utensils.
  5. Provide correct instruction for the use of steam, bath sauna, and heated blankets.
  6. Implement fire and evacuation procedures.
Security
  1. Ensure staff are issued with lockable storage for personal belongings.
  2. Ensure the spa is secured when not occupied.
  3. Maintain up-to-date records of key issue and ensure only authorized staff use keys.
  4. Ensure the safety and security of all spa inventory, fixtures, fittings, and premises.
Maintenance
  1. Ensure spa facility, including fixtures, fittings, and equipment are maintained to a high standard.
  2. Record and resolve maintenance issues in a timely manner.
Staff Management and Development
  1. Ensure therapy staff are fully trained in each treatment listed on the spa menu.
  2. Ensure receptionists are trained in guest care, treatment benefits, contra-indications for treatments, treatment up-selling techniques, and retail sales techniques.
  3. Ensure staff carry out their tasks safely and in accordance with procedures and standards.
  4. Monitor the morale of staff and motivate where necessary.
  5. Counsel and advise staff regarding behaviors inconsistent with Devarana Spa philosophy and standards.
  6. Caution staff or take disciplinary action should company rules and regulations be breached.
  7. Advise staff on how they may improve and develop their treatment, communication, and guest care skills.
  8. Assess and appraise staff performance on a regular basis in accordance with company policy.
  9. Agree achievable goals with staff and create an environment that supports the achievement of goals.
  10. Report all personnel issues to the Management.
Inventory Control
  1. Ensure all inventory movements are recorded appropriately.
  2. Ensure that sufficient stock of therapy and retail products is available at all times.
  3. Monitor usage of therapy products to ensure correct amounts are dispensed.
  4. Ensure stock is stored appropriately and securely.
Statistics Reports
  1. Ensure the timely delivery of all statistics reports.
  2. Analyze and interpret statistical information for recommending improvements and efficiencies for the business.
Marketing & Promotion
  1. Liaise with Marketing and Public Relations team to assist with the development of short and long-term promotional plans.
  2. Ensure sufficient stock levels and timely distribution of promotional materials.
  3. Regularly update all spa staff regarding promotions and marketing initiatives.
  4. Assist Marketing and PR team in promoting the spa as needed.
Hotel Liaison
  1. Maintain a cooperative and communicative working relationship with hotel staff and ensure the same for all spa staff.
  2. Attend hotel management briefings.
  3. Update hotel staff of spa promotions.
  4. Update spa staff of hotel promotions.
Others
  1. Continuous learning through own IDP.
  2. Any other duties as may be assigned by the superior.
Accountabilities
  1. Represent Dusit's brand and its values at all times. Establish relationships and foremost deliver an exceptional guest experience while promoting Thai graciousness.
Company's Culture
  1. Communicate and fully embrace the Company's culture (our Vision, our Mission, and our Values), lead by example, and cascade to all your subordinates. Be proud to belong and contribute.
CONFIDENTIALITY
  1. Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer, and Staff information or transactions are kept confidential during or after employment with the company.
Job Requirement
  1. Minimum education of Bachelor degree in Hotel Management or relevant discipline.
  2. Minimum of 5-8 years of experience in Spa Management.
  3. Knowledgeable in Sales, treatment, and spa products.
  4. Good English communication skills, both written and spoken.
  5. Possess a professional disposition with excellent interpersonal skills.
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