Assistant Sales Manager, SLA - UAE

ASSA ABLOY; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global leader in access solutions seeks an Assistant Sales Manager in Dubai to manage SLA renewals, ensure timely payments, and maintain strong client relationships. Candidates should have 2–4 years in customer success or sales support and strong communication skills. This role involves managing multiple accounts and coordinating with internal teams to improve customer satisfaction.

Qualifications

• 2–4 years in Customer Success, Account Management, or Sales Support.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and coordinate internally.
• Familiarity with SLA processes, reporting, and SaaS platforms preferred.

Responsibilities

• Manage SLA pipeline for renewals and new opportunities.
• Ensure all SLAs are renewed on time and payments are received promptly.
• Build and maintain strong customer relationships and support upselling opportunities.
• Resolve customer issues and follow up on pending invoices.

Skills

Customer Success

Account Management

Sales Support

Strong Communication

Relationship Building

Job description

Overview

We are looking for a customer-focused Assistant Sales Manager to join our Service & SLA team. You will manage SLA renewals, ensure timely payments, and maintain strong client relationships while supporting ongoing projects.

Key Responsibilities

• Manage SLA pipeline for renewals and new opportunities.
• Ensure all SLAs are renewed on time and payments are received promptly.
• Build and maintain strong customer relationships and support upselling opportunities.
• Present and update customers on BLE Mobile Access and Cloud Access Management (SaaS-based).
• Resolve customer issues and follow up on pending invoices or projects.
• Manage NPS reporting and coordinate actions to improve customer satisfaction.

Primary Accountabilities

• SLA Pipeline Development
• Build and maintain a customer pipeline for SLA renewals and new opportunities for the assigned accounts.
• Develop and maintain strong customer relationships by tracking commitments, renewal timelines, and upsell opportunities.
• Ensure all SLAs are renewed on time, coordinating with customers and internal teams as needed.
• Ensure timely receipt of payments for all active SLAs, following up on pending invoices where necessary.
• Support the Sales Manager in meetings, presentations, and negotiations when required.
• BLE Mobile Access Management
• Present and update management on BLE mobile access usage through monthly tracker reports.
• Maintain active customer lists, follow up on invoices, and ensure smooth execution of ongoing BLE projects.
• Engage with customers to resolve pending invoice or project-related concerns.
• Vostio Access Management
• Share and explain monthly tracker reports with Management.
• Maintain updated customer lists and ensure timely communication on invoicing and support.
• Customer Engagement & Success
• Manage NPS (Net Promoter Score) reporting, review customer feedback, and coordinate actions to improve satisfaction.
• BLE and VOSTIO are the SaaS-based models.

Qualifications

• 2–4 (may vary as per role requirements) years in Customer Success, Account Management, or Sales Support.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and coordinate internally.
• Familiarity with SLA processes, reporting, and SaaS platforms preferred.

About Us

We are the ASSA ABLOY Group. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.