Assistant Sales Manager - Groups

Marriott Resort Palm Jumeirah Dubai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Join a leading luxury hotel as a guest service associate where you will enhance guest experiences through exceptional service and effective sales techniques. With a focus on team collaboration and personal development, this role offers a unique opportunity to thrive in a supportive environment. Ideal candidates will have a high school diploma and relevant experience, embodying the hospitality values of Marriott.

Qualifications

• At least 2 years of relevant experience in hospitality.
• Ability to handle guest requests and concerns effectively.
• Strong interpersonal and communication skills.

Responsibilities

• Handle guest calls, requests, and issues professionally.
• Assist in training and motivating staff.
• Maintain confidentiality and protect company assets.

Skills

Sales techniques

Guest service

Communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

Contact the appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining guest loyalty to Marriott, including up-selling. Determine and provide compliments to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Handle all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into the appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Communicate clearly and professionally; prepare and review written documents accurately; answer telephones with proper etiquette. Develop and maintain positive working relationships; support team efforts; listen and respond appropriately to colleagues' concerns. Monitor performance to ensure adherence to quality standards. Read and visually verify information in various formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of relevant experience.

Supervisory Experience: None required.

License or Certification: None.

Marriott International is an equal opportunity employer. We value diversity and are committed to an inclusive, people-first culture. We do not discriminate based on protected characteristics such as disability, veteran status, or others as per law.

Marriott Hotels aim to elevate hospitality by innovating while providing familiar comfort worldwide. As a host, you will help deliver "Wonderful Hospitality. Always." through thoughtful, heartfelt, and forward-thinking service, building on our legacy. Join Marriott Hotels, a global portfolio of brands, and be where you can do your best work, find purpose, belong to an amazing team, and grow into the best version of yourself.

JW Marriott is part of Marriott International’s luxury collection, with over 100 properties worldwide in city centers and resorts. JW Marriott prioritizes its associates’ happiness, believing that happy staff lead to happy guests. Our associates are confident, innovative, genuine, and intuitive, embodying the legacy of J. Willard Marriott. We offer a unique work environment with training, development, recognition, and opportunities to pursue passions in a luxurious setting focused on well-being. Exceptional guest service begins with caring for our associates. That’s The JW Treatment. By joining JW Marriott, you become part of a global community where you can excel, find purpose, belong, and grow.