Assistant Sales Manager

Marriott Hotels Resorts; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in the United Arab Emirates is seeking a dedicated individual to provide excellent customer service and support hotel operations. The ideal candidate will have experience in sales techniques to enhance guest loyalty and streamline guest requests. This role requires effective communication skills, a high school diploma, and at least two years of relevant experience in the industry. The successful candidate will support overall operations and assist in training staff, while maintaining high standards of service.

Qualifications

• At least 2 years of related work experience.
• No supervisory experience required.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Contact appropriate departments to resolve guest concerns.
• Use sales techniques to maximize revenue.
• Process reservation requests and changes.

Skills

Sales techniques

Customer service

Communication

Office duties

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Contact appropriate individual or department (e.g. Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining guest loyalty to Marriott, including upselling. Determine and give compliments to guests as gifts for their patronage (e.g. rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None
• Required Experience: Manager

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.