Assistant Sales Manager

Aloft Al Ain; Al Ain; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated individual to enhance guest experiences and drive revenue. This role involves resolving guest inquiries, promoting brand loyalty, and maintaining high standards of customer service. You will be responsible for processing reservations and ensuring guest satisfaction through effective communication and problem-solving skills. Join a dynamic team where your contributions will be valued, and help create memorable experiences for guests. If you thrive in a fast-paced environment and have a passion for hospitality, this opportunity is perfect for you.

Qualifications

• At least 2 years of related work experience in hospitality or customer service.
• Strong sales techniques and customer loyalty skills are essential.

Responsibilities

• Resolve guest calls and requests while maximizing revenue.
• Assist management in training and motivating employees.

Skills

Sales Techniques

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or G.E.D.

Tools

Reservation Software

Job description

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : At least 2 years of related work experience.

Supervisory Experience : No supervisory experience.

License or Certification : None