Assistant Revenue and Reservations Manager

AccorHotel; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Revenue Manager to oversee the reservations department. This role involves optimizing revenue, managing inventory, and ensuring exceptional customer service. You will collaborate with various departments to enhance guest experiences and develop strategies to maximize occupancy levels. The position offers a unique opportunity to be part of a dynamic team, with benefits such as free stays at partner hotels and generous discounts at restaurants worldwide. Join us in shaping memorable guest experiences while advancing your career in a vibrant work environment.

Benefits

Free hotel stays for employees

Generous discounts at bars and restaurants

Staff parties and events

Offers from cooperation partners

Qualifications

• 4 years experience in revenue management within hospitality.
• Strong background in optimizing revenue and managing inventory.

Responsibilities

• Oversee hotel reservations department operations and staff.
• Analyze market trends and adjust room rates accordingly.

Skills

Revenue Management

Customer Service

PMS (Property Management System)

Data Analysis

Team Leadership

Education

Bachelor's degree in Hospitality Management

Certification in Revenue Management

Tools

Fornova

Revenue Management Tools

Job description

• Oversee and manage the daytoday operations of the hotels reservations department ensuring smooth and efficient processes.
• Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls minimizing loss of calls and ensuring a high level of conversion into bookings.
• Supervise and train reservations staff providing guidance support and ongoing performance feedback.
• Handle complex guest inquiries resolve issues and provide solutions to maximize guest satisfaction without loss in revenues.
• Ensure exceptional customer service by promptly responding to guest inquiries requests complaints and ensuring there is not loss of business.
• Collaborate with other hotel departments to ensure seamless guest experiences and effective communication.
• Maintain positive relationships with guests travel agents corporate clients and other stakeholders.
• Anticipate guest needs and personalize service to enhance the guest experience.
• Handle reservation changes cancellations and special requests in a professional and efficient manner.
• Generate regular reports on reservation statistics occupancy and revenue performance.
• Foster a positive and collaborative work environment within the reservations department.
• Coordinate with other hotel departments such as front office sales and marketing to ensure seamless operations.
• Conduct regular meetings with the reservations team to communicate updates goals and performance expectations.
• Conduct annual reviews recommend appropriate succession plan for Employee(s) development to ensure the sustainability of the reservation department.
• Monitor reservations and revenue systems and ensure accurate and uptodate availability rates and inventory across all channels.
• Develops Action Plans to reach daily / monthly / yearly KPIs.
• Completes all rooms forecasting to accurately project demand and pick up for groups and transient both short and long term.
• Maintains records pertaining to market segments transient pace numbers forecasts and other rooms data.
• Coordinate updates/stay restrictions or rate changes to reflect the hotel selling strategy in response to the market demand.
• Records competitive set pricing and yield strategies and completes analysis on the market and its opportunities based upon the competition and previous history.
• Makes sure rate leakages are handled and solved in a timely manner. Use Fornova system to resolve all the rate leakages for all connected partners.
• Develop and implement strategies to optimize room revenue and occupancy levels.
• Analyse market trends competitor pricing and demand patterns to make informed decisions in collaboration with Cluster Director of Revenue Management.
• Monitor and adjust room rates based on market conditions and demand fluctuations in collaboration with Cluster Director of Revenue Management.
• Makes sure rate plans are correctly indexed / loaded and distributed to all channels
• Utilize revenue management tools and systems to forecast demand and maximize revenue potential.
• Analyse data to identify trends opportunities and areas for improvement.
• Provide insights and recommendations to the management team based on analysis.
• Group rate evaluation of high demand exhibitions.
• Prepares the weekly RevMax meetings and ensures completion of slides by all allied departments.

Qualifications :

• Bachelors degree in Hospitality Management Business Administration Finance or a related field.

• A relevant certification in revenue management (e.g. CHRM Certified Hospitality Revenue Manager) is an advantage

• 4 years of experience in revenue management and reservations within the hospitality industry preferably in lifestyle or boutique hotels.

• Strong background in PMS

• Proven track record of optimizing revenue managing inventory and setting strategic pricing.

Additional Information :

Whats in it for you

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...

Remote Work :

No

Employment Type :

Fulltime