Assistant Retail Manager - Tyres

Abdulla Al Masaood and Sons Group (AMS Group); Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading automotive service provider in Dubai is looking for an experienced Assistant Retail Manager for Tyres. You will oversee retail operations, ensure outstanding customer service, and manage staff in a fast-paced environment. The ideal candidate has at least 5 years of experience in the automobile service industry and holds a relevant bachelor's degree. A UAE driving license is mandatory for this role.

Qualifications

• Minimum 5 years of experience in the automobile service industry.
• Strong proficiency in computer skills.
• UAE Manual Driving License is mandatory.

Responsibilities

• Supervise daily retail store operations via Workshop Supervisors.
• Maintain high levels of customer service by resolving grievances.
• Manage staff scheduling and conduct performance evaluations.

Skills

Customer service excellence

Staff management

Problem-solving

Attention to detail

Education

Bachelor’s degree from a recognized institution

Tools

MS Office Suite

POS systems

Job description

Role Overview

As an Assistant Retail Manager - Tyre, you will play a pivotal role in ensuring the seamless management of our retail stores operations all over UAE. As part of Emirates for Universal Tyres team in Dubai, you'll work in an ONSITE environment, leading store teams in the delivery of outstanding customer service, maintaining operational excellence, and driving continuous improvement. Overseeing day-to-day retail activities through Workshop Supervisors (Centre In charge), you’ll be responsible for effective store operations, staff management, and cultivating positive customer and supplier relationships.

Responsibilities

• Supervise and coordinate daily retail store operations via Workshop Supervisors, ensuring compliance with inventory, cleanliness, and organization standards.
• Maintain high levels of customer service by resolving grievances efficiently and training staff in customer engagement protocols.
• Manage staff scheduling, conduct performance evaluations, and foster a collaborative, positive work culture.
• Ensure adherence to health and safety regulations and implement safety protocols to prevent workplace accidents.
• Monitor, prepare, and manage store budgets; identify and enact cost-saving measures where possible.
• Establish and maintain strong working relationships with suppliers, vendors, and customers to enhance loyalty and repeat business.
• Promote innovation by identifying areas for operational and service improvement and leading process enhancements.
• Stay abreast of legal and industry developments relevant to automotive retail and services.
  
  

Must Have Requirements

• Minimum 5 years of experience within the automobile service industry or garages, preferably in the fast fit sector.
• Previous experience working in the B2B sector.
• Bachelor’s degree from a recognized institution.
• UAE Manual Driving License is mandatory.
• Strong proficiency in computer skills (MS Office Suite and POS systems).
• Excellent communication skills (written and verbal).
• Strong attention to detail and problem-solving abilities.
• Team-oriented with effective interpersonal skills.
• Ability to work flexible hours as per business demands.
  
  

Nice To Have Requirements

• Technical knowledge of automotive products, especially tyres and fast fit services.
• Arabic language proficiency.
• Experience conducting technical training or staff development initiatives.
• Track record of implementing process improvements in retail or workshop environments.
• Customer relationship management skills.