Assistant Restaurant Manager

Al Tayer Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the hospitality sector is seeking an Outlet Manager to oversee operations and ensure maximum customer satisfaction. The role includes financial management, leading a team, and ensuring compliance with brand guidelines. Ideal candidates will possess a degree in a relevant discipline and substantial experience in a managerial role, particularly in hotel management.

Qualifications

• 4 to 5 years relevant experience with management role.
• Graduate in a relevant field, preferably Hotel Management.

Responsibilities

• Manage outlet operations and ensure customer satisfaction.
• Oversee cash management procedures and compliance with policies.
• Provide leadership to team members and guide performance.

Skills

Leadership

Customer Satisfaction

Operations Management

Financial Management

Education

Graduate in a relevant technical or business related discipline

Tertiary qualification in Hotel Management

Job description

Job Purpose

• To manage the smooth and efficient operations of the Outlet within Brand guidelines to ensure maximum customer satisfaction and profitability

Job Requirements

Education / Certification and Continued Education

Graduate in a relevant technical or business related discipline

Tertiary qualification in Hotel Management

Years of Experience

4 to 5 years relevant experience, with 1 to 2 years experience in a management role

Essential Roles and Responsibilities

Functional Roles and Responsibilities

Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the franchise standards.

Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc.

Handle customer queries / comments to maximise customer satisfaction.

Prepare weekly reports and provide relevant feedback and suggestions to the Area / Operations Manager to maximise operational efficiency.

Ensure compliance with all legislation and ATG policies and procedures

Gather market intelligence and provide feedback to enable the Area / Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales.

Seek new opportunities to drive and create additional sales

Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands.

Ensure all products delivered to customers are as per brand standards.

Manage wastage and variance as per agreed targets.

Adhere to the strict statutory requirements and established health, hygiene & safety policies and standards within the Outlet

Manage staff schedules and leave plans to ensure optimum staffing at all times.

People Management Roles and Responsibilities

Provide leadership and direction to subordinates towards the achievement of goals and objectives.

Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

Additional Information