Assistant Reservations Manager

Hilton; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking an experienced Assistant Reservations Manager to oversee the Reservations Team at DoubleTree by Hilton Resort & Spa Marjan Island. Responsibilities include managing day-to-day operations, ensuring customer satisfaction, and developing sales leads. The ideal candidate has 3-5 years of hotel reservations experience, excellent communication skills, and strong problem-solving abilities.

Qualifications

• Minimum 3-5 years of experience in hotel reservations or front office operations.
• Strong knowledge of hotel booking processes and distribution channels.
• Ability to manage a team and work under pressure.

Responsibilities

• Oversee the Reservations Team and its operations.
• Manage enquiries promptly and professionally.
• Monitor customer satisfaction and resolve any issues.

Skills

Hotel reservations experience

Property management systems knowledge

Excellent communication skills

Customer service excellence

Team management

Organizational skills

Problem-solving abilities

Education

Relevant degree or qualification in business discipline

Tools

MS Office

Job description

An Assistant Reservations Manager oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.

What will I be doing?

As Assistant Reservations Manager, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Assistant Reservations Manager will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in the day-to-day operations of the Reservations Department
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
• Assist in the recruiting, managing, training and developing of the Reservation team
  
  
  

What are we looking for?

An Assistant Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 3-5 years of experience in hotel reservations or front office operations.
• Strong knowledge of property management systems (PMS) and reservation software.
• Strong knowledge of hotel booking processes, distribution channels, and travel industry standards.
• Excellent communication and customer service skills.
• Ability to manage a team and work under pressure.
• Strong organizational skills and attention to detail.
• Strong problem-solving and decision-making abilities.
• Proficiency in MS Office and reporting tools.
• Commitment to delivering a high level of customer service
• Confident telephone manner
• Excellent grooming standards
  
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the Reservations/Sales function within the hotel/leisure sector
• Relevant degree or other qualification in a business discipline
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

DoubleTree by Hilton Resort & Spa Marjan Island

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Call Center and Reservations