Assistant Reservations Manager

Al Bandar Rotana & Al Bandar Arjaan by Rotana; Dubai; On-site; AED 120,000 - 240,000; Full time

Job summary

Al Bandar Rotana & Al Bandar Arjaan by Rotana is seeking a professional Assistant Reservations Manager to maintain high-standard administration and manage group reservations with clarity and efficiency.

You will promote current rates, effectively communicate with clients, and ensure all bookings are confirmed within 24 hours, leveraging Opera and strong English skills.

Qualifications

• Degree in hospitality field with relevant reservations experience.
• Excellent written and verbal English communication.
• Knowledge of Opera reservation system.

Responsibilities

• Maintain administration procedures to hotel and company standards.
• Coordinate group reservations with group leaders and finalize requirements.
• Understand current rates and promotions; upsell and cross-sell.
• Apply hotel credit policy to group reservations.
• Contribute to sales activities and maximize opportunities.
• Clarify credit and billing instructions for clients.
• Ensure reservations and requests are confirmed within 24 hours.

Skills

Customer focus

Negotiation

Communication

Teamwork

Planning for business

Attention to detail

Interpersonal skills

Upselling techniques

Education

Hospitality-related degree

Tools

Opera

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Reservations Manager you are responsible to promote a professional image to the client with an effective communication on all reservation related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:

• Ensure all administration procedures are maintained to hotel and company standards
• Maintain during the reservation process of groups a close relationship with group leaders and co-ordinate and finalize all requirements with them
• Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times
• Understand the hotel credit policy and ensure it is applied while making group reservations
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities
• Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported
• Ensure all reservations and requests are confirmed within 24 hours

Skills

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experience within the Reservation Department of a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiation skills are essential. Computer literacy and previous experience with Opera is highly recommended.

Knowledge & Competencies

The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies:

• Understanding Hotel Operations
• Teamwork
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Effective Communication
• Adaptability
• Customer Focus
• Driving for Results