Assistant Relationship Manager

Emirates Islamic; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Emirates Islamic is seeking an Assistant Relationship Manager to enhance business opportunities and support Relationship Managers by increasing client engagement and service quality. The role focuses on maintaining strong relationships with corporate clients, understanding their banking needs and facilitating timely delivery of services.

Key duties include coordinating with internal teams, handling client queries and referrals, ensuring compliance with CDD requirements, and maintaining accurate

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration or a related discipline.
• Minimum 2 years of banking experience, preferably in Corporate Banking or Client Servicing.
• Knowledge of corporate banking products, Islamic Finance, Trade Finance and Treasury products.
• Understanding of credit facilities, drawdowns, rollovers and account maintenance.
• Knowledge of CDD requirements, banking operations and regulatory compliance.
• Strong customer service, relationship management and stakeholder engagement skills.
• Excellent communication, coordination and problem-solving abilities.

Responsibilities

• Support Relationship Managers in managing corporate banking clients and strengthening client relationships.
• Handle corporate client queries, service requests and referrals, ensuring timely resolution and high customer satisfaction.
• Coordinate with internal departments to facilitate efficient transaction processing and service delivery.
• Follow up on credit facility drawdowns, rollovers and renewals to ensure timely execution.
• Monitor customer facility limits and arrange extensions before expiry.
• Coordinate trade finance transactions and related documentation.
• Ensure timely completion of CDD requirements and follow up on outstanding compliance matters.
• Maintain accurate client records, MIS reports and electronic filing systems.
• Ensure adherence to the Bank’s policies, procedures, authority limits and regulatory requirements.
• Support audit requirements and ensure timely closure of audit observations.

Skills

Customer service

Relationship management

Stakeholder engagement

Communication

Problem solving

Education

Bachelor's degree in Finance, Accounting, Business Administration or related discipline

Tools

Islamic Finance

Trade Finance

Treasury products

Job description

Job Description:

The Assistant Relationship Manager will enhance business opportunities and provide support to Relationship Managers by increasing utilization, maintain relationships with customers to increase knowledge of customer situation.

Responsibilities

• Support Relationship Managers in managing corporate banking clients and strengthening client relationships.
• Handle corporate client queries, service requests and referrals, ensuring timely resolution and high customer satisfaction.
• Coordinate with internal departments to facilitate efficient transaction processing and service delivery.
• Follow up on credit facility drawdowns, rollovers and renewals to ensure timely execution.
• Monitor customer facility limits and arrange extensions before expiry.
• Coordinate trade finance transactions and related documentation.
• Ensure timely completion of CDD requirements and follow up on outstanding compliance matters.
• Maintain accurate client records, MIS reports and electronic filing systems.
• Ensure adherence to the Bank’s policies, procedures, authority limits and regulatory requirements.
• Support audit requirements and ensure timely closure of audit observations.

Qualifications

• Bachelors degree in Finance, Accounting, Business Administration or a related discipline.
• Min. 2 years of relevant banking experience, preferably in Corporate Banking or Client Servicing.
• Good knowledge of corporate banking products, Islamic Finance, Trade Finance and Treasury products.
• Understanding of credit facilities, drawdowns, rollovers and account maintenance.
• Knowledge of CDD requirements, banking operations and regulatory compliance.
• Strong customer service, relationship management and stakeholder engagement skills.
• Excellent communication, coordination and problem-solving abilities.

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Sharia principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.