Assistant Relationship Management - Rent Now Pay later -RNPL-

Keyper; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An innovative company is seeking an Assistant Relationship Manager to enhance property management experiences. In this role, you will be the first point of contact for customers, guiding them through the onboarding process and ensuring their needs are met. You will assist in addressing inquiries from both tenants and landlords, while also supporting lease negotiations. This position offers a unique opportunity to work in a dynamic environment, where your communication and relationship management skills will shine. If you're passionate about real estate and dedicated to customer satisfaction, this role is perfect for you.

Qualifications

• Bachelor’s degree in relevant field and experience in customer service.
• Strong organizational skills and proficiency in digital tools.

Responsibilities

• Respond to customer inquiries and assist with onboarding onto the RNPL platform.
• Support tenant move-in/move-out processes and negotiate lease agreements.

Skills

Effective communication

Relationship management

Data analysis

Customer service orientation

Problem-solving

Education

Bachelor’s degree in business administration

Bachelor’s degree in Real Estate

Tools

Property management software

CRM systems

Job description

About Keyper: At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper.

Job Title: Assistant Relationship Manager - RNPL

Key Responsibilities:

1. Respond to customer inquiries on the support channel.
2. Assist, educate and onboard customers seamlessly onto the RNPL platform.
3. Follow the given process of onboarding tenants onto CRM and liaise with the admin team to ensure necessary documentation is in place.
4. Address and resolve tenant and landlord inquiries and concerns in a timely and professional manner.
5. Support tenant’s move-in and move-out processes to ensure smooth transitions.
6. Assist in the negotiation and execution of lease agreements with tenants and landlords.

Desired Skills:

1. Effective communication and relationship management skills.
2. Ability to analyze data and prepare reports.
3. Proficiency in using digital tools and platforms for property management.
4. Strong customer service orientation with a focus on tenant and landlord satisfaction.

Qualifications:

1. Bachelor’s degree in business administration, Real Estate, or a related field.
2. Experience in customer service or administrative roles within the real estate or property management industry.
3. Strong organizational and multitasking skills.
4. Proficiency in using property management software and CRM systems.
5. Excellent communication and interpersonal skills.
6. Attention to detail and strong problem-solving skills.
7. Ability to work collaboratively with cross-functional teams.
8. Proficiency in Arabic and English.