Assistant Reception Manager

Majestas; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group in Dubai seeks an Assistant Reception Manager to enhance guest journeys and lead reception operations. This role entails supporting the Reception Manager, training staff, managing VIPs, and ensuring exceptional service. Ideal candidates should have luxury hospitality experience and strong interpersonal skills. A competitive salary and career growth opportunities are offered as part of a dynamic and innovative team.

Benefits

Competitive salary package

Ongoing professional development

Work in a vibrant environment

Qualifications

• Proven track record in front-of-house or reception leadership.
• Ability to manage multiple priorities under pressure.
• Commitment to high standards of service.

Responsibilities

• Deliver a flawless guest welcome and manage reception area.
• Oversee day-to-day front-of-house operations.
• Train and guide the reception team.
• Build rapport with guests and personalize experiences.
• Coordinate with other departments for service delivery.
• Manage VIP arrivals with precision.
• Handle guest feedback and resolve issues.

Skills

Luxury hospitality experience

Exceptional communication skills

Organizational abilities

Proficiency in guest management systems

Positive attitude

Tools

Seven Rooms

Job description

Something Extraordinary Is Coming to Dubai… Will you be part of it?

Who are we?

Majestas is a world-renowned operator of iconic, top-performing brands and unforgettable experiences in luxury dining, hospitality, and elite entertainment. Our prestigious portfolio includes venues such as Billionaire and Crazy Pizza. Living and breathing contemporary culture and creativity, we are connected to global design, fashion, and lifestyle, allowing us to play a pivotal role in identifying emerging trends and leading innovation.

As an Assistant Reception Manager

As the Assistant Reception Manager, you will be at the heart of the guest journey, ensuring every arrival feels like a VIP moment and every farewell leaves a lasting impression. You’ll support the Reception Manager in leading the front-of-house team, delivering seamless operations, and embodying our brand’s spirit with every interaction.

Your day to day

• Lead by example, delivering a flawless guest welcome and ensuring the reception area reflects our brand’s prestige at all times.
• Support the Reception Manager in overseeing day-to-day front-of-house operations, including reservations, guest flow, and special requests.
• Train, motivate, and guide the reception team to exceed service expectations and maintain our high standards.
• Build rapport with guests, nurturing lasting relationships and personalising experiences to encourage loyalty.
• Coordinate closely with other departments to ensure smooth communication and service delivery.
• Manage VIP arrivals with discretion and precision, ensuring every detail is flawlessly executed.
• Handle guest feedback and resolve issues with professionalism, speed, and care.

Who you are

• Experienced in luxury hospitality, with a proven track record in front-of-house or reception leadership.
• Charismatic and approachable, with exceptional communication and interpersonal skills.
• Highly organised, with the ability to manage multiple priorities under pressure.
• Proficient in reservation and guest management systems (Seven Rooms).
• Committed to delivering a standard of service that reflects the highest levels of hospitality.
• Flexible and adaptable, with a positive attitude in a fast-paced, pre-opening environment.

Why join us

• Be part of the founding team of Dubai’s most anticipated luxury hospitality launch.
• Competitive salary package reflective of your experience and expertise.
• Ongoing professional development and international career growth opportunities within the Majestas Group.
• Work in a vibrant, innovative, and inspiring environment where your personality and passion are valued as much as your skills.
• Join a brand that redefines luxury hospitality and creates unforgettable experiences every day.

Majestas is committed

Our commitment to diversity, equity, and inclusion is reflected in both our hiring practices and our workplace culture. As an equal opportunity employer, we encourage applicants from all backgrounds, regardless of race, religion, color, nationality, ethnic origin, gender, gender identity, pregnancy, sexual orientation, age, marital status, or disability. We celebrate and support the unique contributions of every individual.

Majestas HR Team