Assistant Quality and Training Manager

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel group in Dubai is seeking an Assistant Quality and Training Manager. The successful candidate will support quality assurance and training initiatives across multi-property operations, focusing on delivering high standards of service and operational excellence. This role offers a chance to work with prestigious brands and contribute to continuous improvement in guest experience.

Benefits

Competitive salary and benefits package

Opportunities for career development and growth

Work with prestigious luxury properties

Qualifications

• 3+ years in quality management and training in luxury hospitality.
• Strong understanding of quality assurance frameworks.
• Ability to manage multiple projects successfully.

Responsibilities

• Develop and implement quality assurance programs.
• Coordinate and deliver training workshops.
• Conduct audits for compliance with brand standards.

Skills

Communication

Interpersonal Skills

Training Management

Quality Assurance

Project Management

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business

Tools

Microsoft Office

Training Software

Job description

Job Summary:

The Assistant Quality and Training Manager will play a crucial role in maintaining high standards of quality and operational excellence across our multi-property portfolio. This position supports the design, implementation, and evaluation of training programs while ensuring consistent adherence to quality and brand standards.

Key Responsibilities:

• Assist in developing and implementing quality assurance programs across all properties.
• Coordinate and deliver training sessions, workshops, and onboarding for new and existing staff.
• Monitor and evaluate the effectiveness of training programs and quality initiatives.
• Conduct regular audits to ensure compliance with brand standards and operational policies.
• Collaborate with department heads to identify training needs and quality improvement areas.
• Support continuous improvement initiatives related to guest experience and operational efficiency.
• Prepare and present reports on quality and training metrics to senior management.
• Stay updated on industry trends and best practices in quality management and training.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business, or related field.
• Minimum 3 years of experience in quality management and training within the hospitality industry, preferably in luxury hotels or resorts.
• Strong knowledge of quality assurance frameworks and training methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple projects and work across various departments.
• Proficient in Microsoft Office and relevant training software.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with prestigious luxury properties.
• Career development and growth opportunities within a multi-property group.

Ready to make a real impact in luxury hospitality? Don’t miss this chance—send your CV today or message me directly to discuss this exciting opportunity!