Assistant Outlet Manager

ACCOR; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player in hospitality is seeking an Outlet Manager to enhance guest experiences through exceptional service and leadership. In this pivotal role, you will coordinate between various departments to ensure seamless operations for group functions, while also modeling outstanding service standards for your team. Your leadership will be essential in training staff, managing budgets, and fostering a collaborative environment. If you thrive in a fast-paced setting and are passionate about providing memorable dining experiences, this opportunity is perfect for you. Join a dynamic team dedicated to excellence in hospitality and make a significant impact on guest satisfaction.

Qualifications

• Previous leadership experience in food & beverage is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Lead and manage the Outlets team ensuring service standards.
• Address guest concerns and react quickly and professionally.

Skills

Leadership in Food & Beverage

Communication Skills

Organizational Skills

Interpersonal Skills

Problem-Solving Abilities

Ability to Work Under Pressure

Teamwork

Guest Focus

Education

Bachelor of Hotel Management

Tools

Microsoft Windows Applications

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

Engaging service, delicious cuisine and distinctive surroundings make every special event a truly memorable affair. As Outlet Manager, you will liaise between multiple departments to ensure the success of every group function and model exceptional service and leadership skills among your team.

• Consistently offer professional, friendly and engaging service
• Lead and manage the Outlets team in all aspects of the department and ensure service standards are followed
• Address guest concerns and react quickly and professionally
• Train Supervisors and colleagues
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Work closely with the Culinary and Stewarding team to ensure all banquet/meeting requirements are in place
• Work with the Conference Services & Catering department to ensure that revenue and guest satisfaction levels are maximized
• Manage the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications:

• Previous leadership experience in food & beverage required
• Computer literate in Microsoft Windows applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times