Assistant Marketing Manager

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a motivated individual to enhance brand awareness and drive sales. This role involves engaging with potential customers, ensuring they meet eligibility for exclusive packages, and providing exceptional service to maintain guest loyalty. You will be the first point of contact for inquiries, guiding guests through the sales process while supporting a positive team environment. If you have a passion for customer service and sales, this position offers a fantastic opportunity to grow within a dynamic team in a vibrant hospitality setting.

Qualifications

• At least 1 year of related work experience is required.
• High school diploma or G.E.D. equivalent is preferred.

Responsibilities

• Promote brand awareness and maximize revenue through sales techniques.
• Assist management in training and motivating employees.
• Perform general office duties to support Sales & Marketing.

Skills

Sales Techniques

Communication Skills

Customer Service

Office Duties

Team Collaboration

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g. rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.

Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager