Assistant Manager - Visa Operations

Act Corporate Services; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in corporate services is seeking an Assistant Operations Manager to join their dynamic team in Dubai. This role is pivotal in supporting the Operations Manager with administrative, operational, and logistical functions. You will oversee daily visa operations, ensuring timely processing while maintaining high standards. The ideal candidate will possess strong leadership and communication skills, with a proven track record in a supervisory role. If you thrive in a fast-paced environment and are passionate about delivering exceptional client solutions, this is the perfect opportunity for you to make an impact.

Qualifications

• Minimum 3 years in a supervisory or managerial role required.
• Fluency in English and Arabic is a must.

Responsibilities

• Assist Operations Manager in daily administrative and operational tasks.
• Oversee visa operations and ensure timely processing of jobs.
• Provide guidance and support to team members.

Skills

Leadership skills

Customer service skills

Problem-solving abilities

Multitasking

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Hospitality

Related field degree

Tools

Microsoft Office

Operational management tools

Job description

Bachelor of Hotel Management (Hotel Management), Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

We are a corporate services company based in the UAE, Dubai. Providing client solutions as company setup, visa services, HR, payroll, etc.

Job Outline:

The Assistant Operations Manager is responsible for assisting the Operations Manager in the implementation of administrative, operational and logistical functions within the department. This role involves overseeing day-to-day visa operations, ensuring jobs are processed on time while adhering to operational standards.

This is not a remote or hybrid role.

Responsibilities:

Team Supervision and Management:

• Assist in the day-to-day operational requirements.
• Provide general consultation and assistance to visa related issues and inquiries.
• Ensure hardware and software are updated and working by doing periodic health checks.
• Ensure Team Leads can meet daily, weekly and monthly KPIs.
• Flag OM for potential issues within the team.
• Flag OM for critical jobs.
• Attend handover of new clients.
• Oversee Logistics and Messengers directly.

Workflow Management:

• Identify updates and changes in government processes impacting visa guidelines and related processes.
• Monitor daily job queues and ensure jobs are processed on time.
• Ensure payment cards are funded.
• Identify bottlenecks that impacts productivity and recommend solutions.
• Recommend equitable distribution of workload.
• Leave cover for Operations Manager.

Training and Development:

• Provide guidance, support, and performance feedback.
• Assist in developing a training module.
• Ensure training of new joiners are progressing as planned.
• Recommend and implement cross training of assets.

Communication:

• Act as primary point of contact between Team Leads and Asst Manager/OM.
• Do daily game planning with department.
• Schedule department meetings, as necessary.
• Escalate to OM issues that cannot be resolved within team level.

Process Improvement:

• Develop and conduct periodic review of templates.
• Develop and conduct periodic review of EIF.
• Explore and recommend opportunities to enhance team skills and productivity.
• Support implementations designed to enhance efficiency.
• Stay updated on industry best practices and integrate them into SOPs.

Administrative Duties:

• Develop SOP - cosmetic, content and delegate.
• Consolidate weekly EID and DHA to payment request.
• Complete vehicle/bike handover.
• Consolidate monthly ACT Responsibilities.
• Conduct and record Performance Evaluation.
• Assist in recruitment and hiring new assets.

Education: Bachelor’s degree in Business Administration, Hospitality, or a related field (preferred).

Experience: Minimum 3+ years in a supervisory or managerial role.

Fluency in both English & Arabic, must.

Leadership and team management skills.

Customer service and problem-solving abilities.

Proficiency in Microsoft Office, and operational management tools.

Strong communication, interpersonal skills & internal stakeholder management.

Ability to multitask and work under pressure in a fast-paced environment.