Assistant Manager - Visa Operations

Bachelor of Hotel Management (Hotel Management), Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

We are a corporate services company based in the UAE, Dubai. Providing client solutions as company setup, visa services, HR, payroll, etc.

Job Outline:

The Assistant Operations Manager is responsible for assisting the Operations Manager in the implementation of administrative, operational and logistical functions within the department. This role involves overseeing day-to-day visa operations, ensuring jobs are processed on time while adhering to operational standards.

This is not a remote or hybrid role.

Responsibilities:

Team Supervision and Management:

• Assist in the day-to-day operational requirements.
• Provide general consultation and assistance to visa related issues and inquiries.
• Ensure hardware and software are updated and working by doing periodic health checks.
• Ensure Team Leads can meet daily, weekly and monthly KPIs.
• Flag OM for potential issues within the team.
• Flag OM for critical jobs.
• Attend handover of new clients.
• Oversee Logistics and Messengers directly.

Workflow Management:

• Identify updates and changes in government processes impacting visa guidelines and related processes.
• Monitor daily job queues and ensure jobs are processed on time.
• Ensure payment cards are funded.
• Identify bottlenecks that impacts productivity and recommend solutions.
• Recommend equitable distribution of workload.
• Leave cover for Operations Manager.

Training and Development:

• Provide guidance, support, and performance feedback.
• Assist in developing a training module.
• Ensure training of new joiners are progressing as planned.
• Recommend and implement cross training of assets.

Communication:

• Act as primary point of contact between Team Leads and Asst Manager/OM.
• Do daily game planning with department.
• Schedule department meetings, as necessary.
• Escalate to OM issues that cannot be resolved within team level.

Process Improvement:

• Develop and conduct periodic review of templates.
• Develop and conduct periodic review of EIF.
• Explore and recommend opportunities to enhance team skills and productivity.
• Support implementations designed to enhance efficiency.
• Stay updated on industry best practices and integrate them into SOPs.

Administrative Duties:

• Develop SOP - cosmetic, content and delegate.
• Consolidate weekly EID and DHA to payment request.
• Complete vehicle/bike handover.
• Consolidate monthly ACT Responsibilities.
• Conduct and record Performance Evaluation.
• Assist in recruitment and hiring new assets.

Education: Bachelor’s degree in Business Administration, Hospitality, or a related field (preferred).

Experience: Minimum 3+ years in a supervisory or managerial role.

Fluency in both English & Arabic, must.

Leadership and team management skills.

Customer service and problem-solving abilities.

Proficiency in Microsoft Office, and operational management tools.

Strong communication, interpersonal skills & internal stakeholder management.

Ability to multitask and work under pressure in a fast-paced environment.