Assistant Manager, VIP Services

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 223,000 - 446,000; Full time

Benefits offered by this job

Generous food and beverage privileges

Exclusive discounted rates at Kerzner

Comprehensive health insurance (with 


Annual flights home

Life insurance

Incentive program

Wellness and social initiatives

Job summary

Kerzner International invites applications for an Assistant Manager VIP Services at Atlantis The Royal Dubai. The role focuses on delivering exceptional VIP experiences, overseeing 24/7 service delivery, and guiding a dedicated team of colleagues in a luxury resort environment.

The ideal candidate has a Diploma or Associate Degree in a related field with extensive luxury 5-star Butler experience and at least 2 years in a senior role, with multilingual capabilities in Russian, German, Arabic,

Qualifications

• Diploma or Associate Degree in related field.
• 2+ years as Senior Butler or Assistant Head Butler.
• Experience in luxury 5-star hospitality.
• Fluency in Russian, German, Arabic, French, Spanish, or Chinese.

Responsibilities

• Assist and lead day-to-day VIP Services operation with high service standards.
• Service VIP guests in a 24/7 operation delivering bespoke experiences.
• Coach team members and monitor KPIs; support performance management processes.

Skills

VIP service

Team leadership

Training

Guest relations

Multilingual

Education

Diploma or Associate Degree in related field

2+ years as Senior Butler or Assistant Head Butler

Job description

A part of Kerzner International a global leader in luxury hospitality Atlantis The Royal is the most ultra-luxury experiential resort in the world Crafted by the world s leading designers architects and artists it is a destination where everything has been designed to challenge the boundaries of imagination Located on the crescent of the Palm Island it features 760 Rooms Suites and Signature Penthouses with panoramic sea and skyline views Guests experience impeccable service Michelin-starred and celebrity chef dining immersive wellness and unforgettable moments at every turn Behind this extraordinary destination are over 6 000 colleagues from 129 nationalities Together we foster a vibrant and inclusive culture where talent is nurtured wellbeing is prioritized and careers truly thrive

As an Assistant Manager VIP Services you will assist and lead the day-to-day VIP Services operation ensuring exceptionally high standards of service delivery training personalisation professionalism and guest needs are seen to He or She will be responsible for servicing and assisting our VIP guests in a 24 7 operation creating and delivering bespoke experiences which maximise all the world-class experiences that Atlantis Dubai has to offer

In addition to all operational needs within the VIP Services department the Assistant Manager will coach team members delivery department KPIs look for ways to enhance service offerings and where necessary lead the performance management disciplinary process of team members with guidance from the Head Butler or VIP Services Manager

An ideal candidate must demonstrate a clear passion for service people training and willingness to learn various areas of resort operations through a highly detailed organised and on the ground approach If you have a Diploma or Associate Degree or alike, in a related field with extensive luxury 5-star Butler experience with a minimum of 2 years as a Senior Butler or Assistant Head Butler, then we invite you to apply for this unique opportunity! Ideally, we are looking for a fluency in one of the following languages Russian, German, Arabic, French, Spanish, or Chinese.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include

• generous food and beverage privileges
• exclusive discounted rates at all Kerzner properties worldwide
• comprehensive health insurance (with dental coverage)
• annual flights home
• life insurance
• an incentive program
• a variety of colleague wellness and social initiatives

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.