Assistant Manager - Reservations - Jumeirah Marsa Al Arab

Dubai Holding; United Arab Emirates; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player in the luxury hospitality sector is looking for an Assistant Manager to join its Reservations Team. This role involves ensuring service quality, collaborating with various teams to enhance revenue, and managing guest experiences. The ideal candidate will possess strong communication skills and a background in 5-star luxury hospitality. With a commitment to excellence and a focus on continuous improvement, this position offers a unique opportunity to thrive in a prestigious environment while enjoying attractive benefits, including a tax-free salary and generous perks.

Benefits

Generous F&B benefits

Discounted hotel rates

Comprehensive leave package

Healthcare package including dental coverage

Life insurance

Incentive programs

Qualifications

• Minimum of 2 years of experience in 5-star luxury hospitality.
• Fluent in English with excellent communication skills.

Responsibilities

• Ensure delivery of service quality aligned with Reservations KPI objectives.
• Collaborate with teams to maximize revenue opportunities.

Skills

Effective communication skills

Customer Relationship Management

Time management

Flexibility and adaptability

Job description

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, focus on service beyond expectations, elevated signature dining destinations, and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe, and Asia, employing over 9,000 colleagues from more than 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations, it remains committed to developing and empowering its colleagues to excel in world-class environments. Jumeirah is dedicated to embedding equality, diversity, and inclusion in all its practices, fostering a culture that celebrates diversity.

Jumeirah Group’s newest resort, Jumeirah Marsa Al Arab, will lead a new generation of the group’s ultra-luxury portfolio. Located at the tip of a peninsula in Dubai’s largest private beach, with design influences inspired by a futuristic superyacht, the resort will feature 303 rooms, 84 suites, and 82 serviced residences amid private landscaped gardens. It will include integrated wellness and leisure destinations and a lineup of signature restaurants, including a new concept combining 4 restaurants in 1. All rooms will offer panoramic views of the Arabian Sea, marking a new epoch for Jumeirah Group.

About the Job:

We are seeking an Assistant Manager to join our Reservations Team at Jumeirah Marsa Al Arab. The main duties and responsibilities include:

1. Ensuring the delivery of internal and external service, quality, and commercial performance aligned with Reservations KPI objectives.
2. Collaborating with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.
3. Supervising and ensuring the completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.
4. Identifying and escalating risks related to revenue, finance, and guest experience to senior management for proactive resolution.
5. Monitoring and resolving guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.
6. Keeping the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.
7. Motivating, managing, and developing the reservations team to achieve high service levels and operational excellence, fostering a culture of continuous improvement.

About you:

The ideal candidate will have the following experience and qualifications:

• Minimum of 2 years of experience in 5-star luxury hospitality.
• Effective communication skills (email, telephone, listening, writing, verbal).
• Fluent in English.
• Flexible and adaptable to changing business needs and processes.
• Excellent time management and adherence to schedules.
• Customer Relationship Management skills.
• Initiative: identifying issues or areas for improvement and taking ownership to resolve them.

About the Benefits:

We offer an attractive tax-free salary paid in Dirhams (AED), along with generous F&B benefits, discounted hotel rates across our properties worldwide, comprehensive leave and healthcare packages including dental coverage, life insurance, incentive programs, and other employee benefits. These offerings make the role highly attractive to high performers and individuals seeking a career with one of the most luxurious brands in the hospitality industry.